Application Support Analyst

4 semanas atrás

São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career


Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.


We are looking for APPLICATION SUPPORT ANALYST who wants to learn and transform his career.



Work Location: Rua Leopoldo Couto Magalhães 700 – Itaim Bibi – São Paulo

Work shift - 13:00 to 22:00


RESPONSIBILITIES:

  • Work actively with team members to Analyse and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through marketplace.


MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:


  • Computer Science concept of Data Structures in practical use cases
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
  • One of the following Structured or Object-Oriented programming languages: Java and Angular
  • One of the following Scripting languages: Shell script, Perl or Python etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2


NICE TO HAVE:


  • Experience in the Financial Service Industry
  • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
  • Degree in Computer Science


What can you expect from us?


• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brazil

• A collaborative, diverse and innovative environment that encourages teamwork.


What do we offer?


  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform


At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer


#Buildingonbelief

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