
Chief Data Support Specialist
2 semanas atrás
About the Role:
As a Technical Support Engineer, you will collaborate with leading organizations and startups to leverage data analytics capabilities. Our team is closely aligned with our Product and Engineering teams through a robust Subject Matter Expert program.
Key Responsibilities:
- Investigate technical issues and diagnose root causes in Linux and Windows servers
- Develop, design, and propose solutions to meet technological and business needs of customers
- Manage critical issues impacting customer's business
- Work with R&D and Product teams to meet customer requirements and enhance our product
- Presentation complex technical information about the product to customers
- Contribute to the creation and maintenance of our knowledge-based resources
Main Skills and Qualifications:
- Experience supporting complex product infrastructure and applications
- Expertise in troubleshooting web applications
- Familiarity with databases such as MS SQL, MySQL, Oracle etc, and basic SQL scripting skills
- Proficiency with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc or ability to write and understand complex formulas
- Experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
- Familiarity with Linux operating system
- Ability to communicate effectively with English-speaking customers
Benefits and Opportunities:
This role offers a unique opportunity to work with cutting-edge technologies and contribute to the success of our clients. As a member of our team, you will have access to ongoing training and development opportunities, enabling you to grow your skills and advance your career.
What We Offer:
- Ongoing training and development opportunities
- Chance to work with cutting-edge technologies
- Opportunity to contribute to the success of our clients
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