Chief Data Support Specialist

2 semanas atrás


Florianópolis SC, Brasil beBeeTechnical Tempo inteiro

About the Role:

As a Technical Support Engineer, you will collaborate with leading organizations and startups to leverage data analytics capabilities. Our team is closely aligned with our Product and Engineering teams through a robust Subject Matter Expert program.

Key Responsibilities:

  • Investigate technical issues and diagnose root causes in Linux and Windows servers
  • Develop, design, and propose solutions to meet technological and business needs of customers
  • Manage critical issues impacting customer's business
  • Work with R&D and Product teams to meet customer requirements and enhance our product
  • Presentation complex technical information about the product to customers
  • Contribute to the creation and maintenance of our knowledge-based resources

Main Skills and Qualifications:

  • Experience supporting complex product infrastructure and applications
  • Expertise in troubleshooting web applications
  • Familiarity with databases such as MS SQL, MySQL, Oracle etc, and basic SQL scripting skills
  • Proficiency with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc or ability to write and understand complex formulas
  • Experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
  • Familiarity with Linux operating system
  • Ability to communicate effectively with English-speaking customers

Benefits and Opportunities:

This role offers a unique opportunity to work with cutting-edge technologies and contribute to the success of our clients. As a member of our team, you will have access to ongoing training and development opportunities, enabling you to grow your skills and advance your career.

What We Offer:

  • Ongoing training and development opportunities
  • Chance to work with cutting-edge technologies
  • Opportunity to contribute to the success of our clients


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