Information Technology Manager

Overview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we can make a difference in the lives and futures of our clients - in real terms. Our team at Ledn is a passionate group of individuals from diverse backgrounds. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. Come join us as we build, innovate and revolutionize financial services The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT. The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first environments. The right person is passionate about automation, scripting, and building infrastructure as code. Role responsibilities You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks. You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment. You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team. You will work closely with Cybersecurity/IT peers and stakeholder teams including Customer Success, Marketing, Engineering and HR. You will be an excellent communicator and fast learner in a supportive environment to grow IT skills. This role reports to the Director of IT. About the role You will be customer-facing and the first line of support; you own support and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc. We’re all Mac. You are proficient at troubleshooting, using the terminal, and making macOS work in the enterprise. Responsibilities include procuring and delivering technology equipment, onboarding and offboarding employees, and documenting programs, policies and tools. You’ll support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.) and manage Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.). You’ll contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.), detail solutions, craft help articles, and automate busywork. Manage incidents, prioritize help desk tickets, and work on projects over sprints with Jira. You Bring 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, python, etc. Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc. Ability to integrate SSO into Okta and create workflows in Okta; work with APIs and integrate systems; remote support across time zones; shipping and receiving hardware and customs. Excellent communication skills across media; ability to write clearly in tickets, email, and Slack. Clear, friendly, concise writing with cultural sensitivity; desire to provide a magical experience; solid security practices; knowledge of PGP; networking fundamentals; OSI model troubleshooting; self-management and multi-team prioritization. Nice to have Some familiarity with AWS; use of GAM and command-line tools; Jamf/Okta/Google Workspace certifications. Culture & Benefits We are looking for a leader who thrives in startup or tech environments and embodies our values. The ideal candidate will have a builder's mindset, be collaborative, and demonstrate integrity and accountability in handling confidential information. We offer a comprehensive total rewards package, remote-friendly options, and ownership through equity. We are an equal opportunity employer and value diversity. You may reach out for accommodation requests during the recruitment process. Company & Process Ledn is remote-first with teams across North America, Latin America, South Africa and Europe. Due to high volume, not all applicants will be contacted. Shortlisted candidates may be asked to submit a short video response and public social media activity relevant to the role. No agencies or recruiters. We do not accept unsolicited resumes. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Retail Referrals increase your chances of interviewing at LEDN by 2x. Get notified about new Information Technology Manager jobs in Primavera do Leste, Mato Grosso, Brazil. #J-18808-Ljbffr