Responsible Gaming Analyst

Há 5 dias

São Paulo, São Paulo, Brasil Pentasia Tempo inteiro

Direct message the job poster from Pentasia

LATAM Recruitment Consultant - Pentasia Recruitment Group is a world-leading recruitment consultancy into the iGaming, Lottery, Esports, Crypto, FX…

Reports to: Head of Responsible Gaming

About the Role:

This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.

Key Responsibilities:

  • Perform in-depth behavioral analysis to identify signs of gambling-related harm.
  • Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
  • Manage and escalate responsible gaming concerns from internal teams.
  • Work closely with AML and Account Management teams to ensure proper customer due diligence.
  • Operate within a shift-based schedule to provide 24/7 coverage.
  • Assist with responsible gambling-related translations when required.

Requirements:

  • A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
  • Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
  • Previous experience handling sensitive customer interactions via phone, email, and chat.
  • Familiarity with working in a high-paced environment with confidential data.
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors.

This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Legal, Analyst, and Finance
  • Industries Gambling Facilities and Casinos

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