Senior Compliance Specialist: Responsible Gaming

Há 6 dias

São Paulo, São Paulo, Brasil beBeeRisk Tempo inteiro R$90.000 - R$120.000

As a key member of our team, you will play a crucial role in ensuring responsible gambling practices and compliance with regulatory requirements.

Job Description

The Responsible Gaming Analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. They will analyze data to identify signs of gambling-related harm, manage and escalate concerns, and work closely with AML and Account Management teams to ensure proper customer due diligence.

This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

  • Perform in-depth behavioral analysis to identify signs of gambling-related harm.
  • Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
  • Manage and escalate responsible gaming concerns from internal teams.
  • Work closely with AML and Account Management teams to ensure proper customer due diligence.

Key Requirements:

  • A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
  • Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.).
  • Previous experience handling sensitive customer interactions via phone, email, and chat.
  • Familiarity with working in a high-paced environment with confidential data.
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors.

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