Responsible Gaming Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil Pentasia Tempo inteiro
Job Title: Responsible Gaming Analyst - iGaming & Betting Industry

Location: São Paulo, Brazil

Language Requirement: Portuguese & English

Reports to: Head of Responsible Gaming

About the Role:

This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.

Key Responsibilities:

- Perform in-depth behavioral analysis to identify signs of gambling-related harm.
- Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
- Manage and escalate responsible gaming concerns from internal teams.
- Work closely with AML and Account Management teams to ensure proper customer due diligence.
- Operate within a shift-based schedule to provide 24/7 coverage.
- Assist with responsible gambling-related translations when required.

Requirements:

- A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
- Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
- Previous experience handling sensitive customer interactions via phone, email, and chat.
- Familiarity with working in a high-paced environment with confidential data.
- Strong analytical and pattern-recognition skills for identifying problematic behaviors.

This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

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