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Base Station Operations Specialist
4 semanas atrás
Job Title: Base Station Monitoring Engineer
About the RoleWe are seeking an experienced and skilled Base Station Monitoring Engineer to join our team. The successful candidate will be responsible for monitoring the operation status of base stations, recording core system indicators, and handling anomalies according to standard operating procedures.
Key Responsibilities- System Operation Status Monitoring
- Regularly record core system operation indicators through the web page (such as user online status, system availability, etc.).
- Handle anomalies according to the SOP. If the issue cannot be resolved, escalate it to the base station maintenance engineer or platform maintenance engineer for further handling.
- Use automated inspection tools to check the status of faulty base stations in each country.
- Send the daily fault list to the RTK experts in each country via email.
- Perform initial handling according to the SOP when a fault is reported.
- If the fault cannot be resolved, escalate it to the base station maintenance engineer.
- Respond to requests for technical support from NRTK specialists and users within 30 minutes.
- High school education or above, with no specific major requirements.
- At least one year of experience in customer service, after-sales, technical support, or related fields.
- English reading and writing skills.
- Proficient in using office software, including Word, Excel, and email.
- Work experience in software operations and maintenance is preferred.
A challenging and rewarding role with opportunities for career growth and development.
