Director Product Manager, Regional Virtual Card Lead – SME

Overview

Title and Summary

Director Product Manager, Regional Virtual Card Lead – SME Mastercard is a technology company in the global payments space. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere.

Our business has a global reach—extending to more than 210 countries and territories—and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks.

Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economy growth and represent 75% of the global workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women-owned. As such, SMEs have become a top priority for many governments and enterprises.

Mastercard segment strategy is based on continuing to drive growth in core products aside to driving additional long terms growth by developing new innovative solutions and expanding product distribution.

The successful candidate will be the key regional virtual card number (VCN) resource that will partner with the various Mastercard stakeholders within region, along with banks, acquirers, fintech & other SME service providers. They will identify, support and, at times, lead all go to market opportunities for virtual card spend and distribution.

• Develop and execute a regional strategy for VCN and in SME.
• Define possible partnership framework, assess global partners, and accelerate efforts to drive incremental B2B volumes across the regions.
• Provide trends, insights, and changes to the SME landscape to support our segment strategy in both physical and virtual card spend.
• Collaborate with global SME segment product management and development teams on ensuring SME products and solutions are developed and enhanced with SME and non-bank distribution partners’ inputs in mind and according to the SME product distribution standards.
• Provide support regional product and sales teams in customer and partner facing conversations (in pre and after-sales) on card controls, virtual cards, and tokenization. This includes having a detailed understanding of product features to identify and implement solutions (in partnership with the Customer Solutions Centre and the local product team).
• Provide support to the sales teams in pre and after-sales partner meetings
• Partner with global government, fintech, digital partnerships and GPS teams to identify potential SME B2B use cases, risks, and regulations.
• Develop use cases, playbooks, and distribution model archetypes that can be leveraged for scaling efforts.
• Collaborate with colleagues to capture more SME B2B Flows. GTM/Rollout support for all new B2B solutions, partnerships and initiatives.

• Able to navigate conversations that are both technical and business oriented.
• Excellent writing skills and experience creating training materials, product guides, etc.
• Experienced working with Engineering; familiar and comfortable with technical specifications (API, Batch)
• Experienced and knowledgeable in the card payment eco-system and flows – both data and $.
• Understanding of the competitive offerings and industry trends; international market knowledge/experience.
• Strong B2B and embedded payments experience and understanding of SME B2B flows, i.e. delegated spend, accounts payable, embedded finance, trade use cases.
• Able to work independently and with minimal guidance.
• Self-motivated and thrives in a fast-paced environment; ready to take on stretch goals.
• Flexible and creative, able to not only adapt but also thrive in a constantly changing environment with the ability to multitask and adjust to evolving responsibilities.
• Ability to “storyboard” and develop visually compelling presentations with clear logic and structure.
• Ability to lead initiatives from start to finish, with excellent time management and organizational skills.
• Bills cross-functional organizational relationships and ensures establishing an internal network to execute against strategy successfully.
• Strong customer relationship-building and management skills that results in meeting and managing the demands of our internal and external customers.
• Fluent in English. Spanish, and Portuguese

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.