Technical support engineer
Há 3 dias
Technical Support Engineer (Mid-Level)Location:Remote (Brazil. or Latin America preferred)Company:Hitch, Inc.About HitchHitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker portals, and automated underwriting.We partner with leading mortgage lenders like Deephaven Mortgage and My EQNow to deliver a seamless borrower and broker experience.Role OverviewWe are seeking aTechnical Support Engineerto join our operations and product team. You will act as the primary technical contact for our clients — diagnosing platform issues, tracing bugs, and communicating findings clearly between client operations teams and Hitch’s engineers.This is a hands-on role ideal for someone who thrives at the intersection of customer experience and technology.ResponsibilitiesServe as Tier 2 support for lender and broker clients, escalating bugs and complex issues to engineering when needed.Investigate client-reported issues by analyzing logs, API requests, database records, and user behavior.Reproduce and document bugs with clear replication steps, timestamps, and expected vs. actual results.Collaborate with developers and QA to verify fixes and regression-test key features.Use tools like Postman, AWS Cloud Watch, and browser developer tools to debug integrations.Maintain support documentation, internal runbooks, and root-cause analyses.Monitor application health metrics and proactively identify potential system issues.Participate in weekly technical support syncs with Product and Engineering.Requirements2–5 years of experience intechnical support, QA engineering, or Dev Ops supportfor Saa S or fintech platforms.Excellent written and spokenEnglish communication(C1 or native-level).Familiarity withAPIs, webhooks, JSON payloads, and browser console/network tools.Ability to read and interpret basicSQL queriesorerror logs.Strong organizational skills and attention to detail when documenting issues.Experience with ticketing systems (Zendesk, Linear, Asana, or Jira).Comfortable working cross-functionally with developers and client success teams.Nice-to-HaveBackground inmortgage, lending, or real estate technology(LOS, POS, or Encompass integration).Knowledge ofAWS,Node.js, orReactdebugging.Experience working withPlaid, Truework, Prudent AI, or other fintech APIs.Portuguese or Spanish proficiency (to collaborate with our Brazil-based engineering team).Why HitchWork closely with a global engineering team building the future of digital lending.Exposure to real-world integrations across fintech, credit, and mortgage ecosystems.Growth opportunities into QA, Dev Ops, or Client Success Engineering.Competitive salary and performance-based incentives.
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Technical Support Engineer
Há 4 dias
Brasília, Distrito Federal, Brasil Laravel Tempo inteiro R$40.000 - R$80.000 por anoAt Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you'll play a pivotal role in helping developers succeed and thrive in their work.We're seeking experienced and empathetic Technical Support Engineers with hands-on...
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Technical Support Engineer
Há 3 dias
Brasília, Brasil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level) Location: Remote (Brazil. or Latin America preferred) Company: Hitch, Inc. About Hitch Hitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of...
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Technical Support Engineer
2 semanas atrás
Brasília, Brasil Laravel Tempo inteiroAt Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community.By joining our team, you'll play a pivotal role in helping developers succeed and thrive in their work.We're seeking experienced and empathetic Technical Support Engineers with hands-on...
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Brasília, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with...
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Brasília, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with people...
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Engineer - Support
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Resident Support Engineer
Há 7 dias
Brasília, Brasil Netscout Tempo inteiroSenior Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer relies on experience and...
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Support Engineer
Há 2 dias
Brasília, Distrito Federal, Brasil Pragmatike Tempo inteiro R$8.000 - R$20.000 por anoAbout the job Support EngineerWe're building a new 24/7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support - you'll work directly with our compute platform, requiring deep technical skills similar to a senior system admin.Location: RemoteStart...
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Resident Support Engineer
1 semana atrás
Brasília, Distrito Federal, Brasil NETSCOUT Tempo inteiro R$60.000 - R$120.000 por anoSenior Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer relies on experience and...
