English-speaking technical support representative

Há 16 horas

Brasília, Brasil Mindy Support Tempo inteiro

Join our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with people around the globe;Compensation – $900 for the first 2 months, and $950 after 2 months;Bonus - $50 depending on the execution of the KPI per month;Training will be provided by the company and the client;20 paid days of vacations and 10 days of sick leaves per year;Management's attention, support and motivation.Your responsibilities:Support with technical questions;Politely respond to customers’ inquiries in a timely manner;Cooperate with development and QA teams to resolve the issues from customers;Analyze customer requests and suggest improvements;Develop healthy Customer Relationship;Keep clients engaged and regularly using products;Constant follow up on clients and leads: service usage issues, renewals;Maintain a detailed understanding of Client's services, assist customers with questions and suggest the best solutions for their needs;Build customer loyalty and retention;Resolve customer issuesReview customer complaints and concerns and seek to improve all aspects of the customer experience;Build Trust and Transparency with ClientsYou are our perfect candidate if you:Proficiency in written English at the C1 level;Experience with Windows OS will be an advantage;Prior experience in Customer Support , demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plusStrong problem-resolution skills;Ability to handle sensitive customer information with confidentiality and discretion;Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;Ability to remain focused while working remotely.Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

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