Customer Support Representative

Há 6 dias


Brasília, Brasil Beemarkets Securities & Financial Products Promotion Tempo inteiro

Customer Support Representative (Financial Services or Forex)
Brazil

**Responsibilities**:
ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately.
ꔷ Support ongoing account needs, such as updating payment details or assisting with trading-related queries, to enhance the client experience.
ꔷ Recording and organizing client issues and requests to offer actionable insights to management.
ꔷ Working as part of a team to ensure department KPI's are met, particularly with regards to response times and client satisfaction levels.

Qualifications:
ꔷ 2+ years of customer service experience, preferably in financial services or forex.
ꔷ Familiarity with forex trading platforms and terminology.
ꔷ Strong interpersonal skills, fluent in local language and English communication.
ꔷ Always demonstrate a positive and professional image.
ꔷ Ability to work 24/5 shifts, aligning with forex market hours, including nights as needed.

Work: Full Time
Work Mode: Remote

Work Location: In person



  • Brasília, Brasil OperationsArmy Tempo inteiro

    **Fully Remote Customer Service Representative (Self-Serve SaaS)** **(Weekend + Weekday Schedule)** Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing...


  • Brasília, Brasil Callnovo Tempo inteiro

    **Job Title: Bilingual English-Portuguese Remote Customer Service Representative** **Company: Callnovo Inc.** **Location: Remote** **Responsibilities**: - Assist customers with inquiries related to e-commerce platforms and security products. - Troubleshoot and resolve technical support issues efficiently. - Maintain accurate records of customer...


  • Brasília, Brasil OnHires Tempo inteiro

    **Location**: Remote **Working Hours**: 7am - 3pm PST **Company Overview**: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...


  • Brasília, Brasil Callnovo Tempo inteiro

    **Job Title: Bilingual English-Portuguese Remote Customer Service Representative****Company: Callnovo Inc.****Location: Remote****Responsibilities**:- Assist customers with inquiries related to e-commerce platforms and security products.- Troubleshoot and resolve technical support issues efficiently.- Maintain accurate records of customer interactions and...


  • Brasília, Brasil Operationsarmy Tempo inteiro

    About the job Customer Service Representative (Brazil) (Remote)Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule)Are you passionate about helping users succeed with innovative software?Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch.You'll be the go-to resource for...


  • Brasília, Brasil OperationsArmy Tempo inteiro

    Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Apply here: operationsarmy.com/application Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting,...


  • Brasília, Brasil Actum Lab North America Inc. Tempo inteiro

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our...


  • Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...


  • Brasília, Brasil Supportyourapp Tempo inteiro

    3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Have you ever wondered how to break into the Tech industry?What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills?Join our Customer Support Consultant team today and...


  • Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeekMeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...