Customer Service Representative

1 semana atrás

Brasília, Brasil OperationsArmy Tempo inteiro

**Fully Remote Customer Service Representative (Self-Serve SaaS)**
**(Weekend + Weekday Schedule)**

Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.

**Role Overview**:
As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.

**Note**:
**What You'll Do**:
**Customer Interaction & Issue Resolution**
- Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed
- Communicate clearly, empathetically, and professionally with users from diverse backgrounds

**Knowledge Sharing & Onboarding**
- Assist new users with onboarding, answering first-time questions and guiding them through setup
- Identify knowledge gaps and contribute to internal documentation and help articles
- Coordinate with the core team during initial onboarding phases before transitioning to night shift coverage

**What We're Looking For**:
**Must-Have Experience**
- Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)
- Exceptional written communication skills in English
- Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems
- Ability to thrive in a remote setting with mínimal oversight, embracing ambiguity and startup-paced work

**Tools You'll Use**:

- Slack
- Pylon
- Jira
- Linear

  • Customer Service Representatives

    Há 2 dias

    Brasília, Brasil Callnovo Tempo inteiro

    **Job Title: Bilingual English-Portuguese Remote Customer Service Representative** **Company: Callnovo Inc.** **Location: Remote** **Responsibilities**: - Assist customers with inquiries related to e-commerce platforms and security products. - Troubleshoot and resolve technical support issues efficiently. - Maintain accurate records of customer...

  • Customer Service Representatives

    4 semanas atrás

    Brasília, Brasil Callnovo Tempo inteiro

    **Job Title: Bilingual English-Portuguese Remote Customer Service Representative****Company: Callnovo Inc.****Location: Remote****Responsibilities**:- Assist customers with inquiries related to e-commerce platforms and security products.- Troubleshoot and resolve technical support issues efficiently.- Maintain accurate records of customer interactions and...

  • Customer Service Representative

    1 dia atrás

    Brasília, Brasil Operationsarmy Tempo inteiro

    About the job Customer Service Representative (Brazil) (Remote)Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule)Are you passionate about helping users succeed with innovative software?Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch.You'll be the go-to resource for...

  • Customer Success Representative

    2 semanas atrás

    Brasília, Brasil OnHires Tempo inteiro

    **Location**: Remote **Working Hours**: 7am - 3pm PST **Company Overview**: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...

  • Customer Service Representative

    1 dia atrás

    Brasília, Brasil Bingx Tempo inteiro

    Customer Service Representative (Portuguese)Get AI-powered advice on this job and more exclusive features.About BingXA leading crypto exchange since ****With 20 million registered users worldwideOfficial crypto exchange partner of Chelsea FCUser-First, reliable, innovative, and diversifiedIntegrate with over 80 public chain ecosystemsRank top on...

  • Customer Service Representative

    1 dia atrás

    Brasília, Brasil BingX Tempo inteiro

    Customer Service Representative (Portuguese) Get AI-powered advice on this job and more exclusive features. About BingX A leading crypto exchange since 2018 With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on...

  • Customer Service Representative

    2 semanas atrás

    Brasília, Brasil OperationsArmy Tempo inteiro

    Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Apply here: operationsarmy.com/application Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting,...

  • Customer Support Representative

    Há 6 dias

    Brasília, Brasil Beemarkets Securities & Financial Products Promotion Tempo inteiro

    Customer Support Representative (Financial Services or Forex) Brazil **Responsibilities**: ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately. ꔷ Support ongoing account needs, such as updating...

  • Customer Success Representative

    4 semanas atrás

    Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...

  • Customer Success Representative

    Há 14 horas

    Brasília, Brasil Actum Lab North America Inc. Tempo inteiro

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our...