Customer Service Representative

1 semana atrás

Brasília, Brasil Bingx Tempo inteiro

Customer Service Representative (Portuguese)Get AI-powered advice on this job and more exclusive features.About BingXA leading crypto exchange since ****With 20 million registered users worldwideOfficial crypto exchange partner of Chelsea FCUser-First, reliable, innovative, and diversifiedIntegrate with over 80 public chain ecosystemsRank top on CoinMarketCap and CoinGeckoTradingView's Best Crypto Exchange for ****, **** & ****A gateway for the next billion crypto usersFounded in ****, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide.BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.ResponsibilitiesHandle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.Assist customers with KYC verification, account security setup, and dispute resolution.Accurately document and elevate customer issues, collaborating with technical teams for complex cases.Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).Adapt to shift schedules (if required) to ensure coverage during target market hours.Willing to work weekends and irregular hours which will include night shifts.RequirementsHave an online customer support experience, and proficiency in tools like Zendesk/LiveChat.Fast learner, able to master derivatives trading terminology quickly.Patient, resilient, and skilled in de-escalating high-tension situations.Familiarity with Brazilian/Portuguese user communication styles; finance or customer service experience preferred.Proficiency in Portuguese and English is essential.Referrals increase your chances of interviewing at BingX by 2x#J-*****-Ljbffr

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