Customer Success Representative

Há 13 horas


Brasília, Brasil OnHires Tempo inteiro

**Location**: Remote
**Working Hours**: 7am - 3pm PST

**Company Overview**:
Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate Customer Success Representative to ensure our clients achieve the best possible outcomes with our products.

As a Customer Success Representative, you will be the frontline hero for our customers, ensuring they receive exceptional support and service at every interaction. Your role is critical in onboarding new customers, resolving inquiries, and driving customer satisfaction and retention.

**Key Responsibilities**:

- ** Onboarding Assistance**: Facilitate a smooth onboarding process for new customers, ensuring they are set up for success.
- ** Retention & Relationship Management**: Proactively engage with customers to help them maximize the value from our products and enhance their experience.
- ** Problem-Solving & Troubleshooting**: Work closely with internal teams to identify and resolve customer challenges swiftly.
- ** Customer Education**: Educate customers on product features, tutorials, and best practices to enhance their product utilization.
- ** Feedback Collection**: Actively gather and report customer feedback to aid in product and service improvements.
- ** Documentation & Process Improvement**: Maintain accurate customer records and recommend improvements to enhance the customer journey.

**Compensation**:

- Starting at $5 per hour, plus strong bonuses based on retention rates that can potentially double your wage income.

**Qualifications**:

- Proven experience in customer support or success roles, preferably within the SaaS or telecommunications sector.
- Fluent English, as you will be handling customers primarily in the United States.
- Strong problem-solving skills and the ability to think analytically.
- Excellent communication and interpersonal skills, with a knack for building relationships.
- Comfortable working in a fast-paced, rapidly changing environment.
- A proactive, customer-first attitude.

**What We Offer**:

- The opportunity to work with a dynamic team that values innovation and efficiency.
- A supportive environment where you can develop your professional skills and grow your career.
- Competitive compensation and benefits.



  • Brasília, Brasil OnHires Tempo inteiro

    **Location**: Remote**Working Hours**: 7am - 3pm PST**Company Overview**:Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...


  • Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...


  • Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeekMeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...


  • Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeekMeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...


  • Brasília, Brasil Meetgeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts.We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, MeetGeek...


  • Brasília, Brasil MeetGeek Tempo inteiro

    About Meet GeekMeet Geek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, Meet Geek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, Meet Geek...

  • Customer Success Analyst

    1 semana atrás


    Brasília, Brasil Arca Solutions, Inc. Tempo inteiro

    Our customers' success is our success, and as Customer Success Analyst you will play a crucial role in this journey. In your day-to-day, you will assist, guide and support our customers through our service channels (e-mail, phone and online ticket). If you have good interpersonal relationship, enjoy working with customer service, are communicative and like...


  • Brasília, Brasil Microsoft Tempo inteiro

    Join to apply for the Customer Success Account Manager role at Microsoft . Responsibilities Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the...


  • Brasília, Brasil SupportYourApp Tempo inteiro

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...


  • Brasília, Brasil Alldax - Grupo 3SA Tempo inteiro

    **Descrição**: Atender e acompanhar os clientes ao longo de toda a jornada, desde o onboarding até a fidelização, garantindo uma experiência de qualidade e orientada para o sucesso. - Mapear e analisar a jornada do cliente, identificando pontos de melhoria e oportunidades de engajamento para proporcionar uma experiência excepcional. - Monitorar...