Fraud Investigator I

Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: FIS Global
**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business AdministrationGENERAL DUTIES & RESPONSIBILITIES- Investigates merchant deposit activity that has been escalated by other fraud professionals for unusual activity that may be indicative of illegal activity, violations, fraud and/or errors. Monitors and accounts for all funds diverted from suspicious deposits. Contacts clients to obtain detailed information needed to fully investigate unusual transactions. Develops and recommends new fraud prevention procedures to ensure activities are monitored and detected. Performs research on the merchant activity for identified unusual transactions utilizing a variety of investigative tools. Maintains complete and accurate documentation of monitoring and investigation efforts. Trains new merchants and banks in fraud prevention and detection techniques. Generates, reviews and investigates all required monthly reports prepared for management review. Conducts annual merchant reviews as assigned by management and makes recommendations regarding account retention or closure. Compiles needed reports for law enforcement, legal counsel, association reporting and internal investigations and files reports with appropriate audience(s). Closes merchant accounts that pose a risk of financial loss to FIS. Given certain warning signs, anticipates potential merchant decline and secures all available funds to reduce future loss. May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department. When unable to resolve problems in a reasonable amount of time, escalates to appropriate resource. Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor's degree in business administration or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES- In-depth knowledge of Association regulations as pertains to merchant activity and compliance
- In-depth knowledge of federal and state regulations and laws regarding fraud-related issues
- Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention
- Excellent customer service skills that build high levels of customer satisfaction
- Working knowledge of MS Office, i.e., Excel, Word, PowerPoint
- Effective verbal and written communication skills
- Detail-oriented with good organizational skills
- Ability to manage multiple tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentialityFIS JOB LEVEL DESCRIPTIONEntry level professional role. Basic skills with moderate level of proficiency. Generally performs basic fraud investigations, following standard procedures. Works under moderate supervision with some latitude for independent judgment on matters of broad importance to the financial welfare of the business. Consults with senior peers and management on non-complex issues to learn through experience. Typically responsible for monitoring, investigating, and resolving in a timely manner at least 40% annually of the approximate 10,000 investigations initiated by Fraud Prevention Analysts or Fraud Support Associates Must be able to demonstrate the ability to perform all functions of Fraud Support Associate II. Typically requires at least two years each of customer service, fraud monitoring/support or investigation and financial services experience.
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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