Customer Success Manager, Latam

3 semanas atrás

São Paulo, São Paulo, Brasil TransferRoom Tempo inteiro
TransferRoom is a hyper growth B2B SaaS business on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision makers.
Since our launch in 2017, clubs have used TransferRoom to facilitate over 1,750 transfers and we are proud that today over 650 clubs across 100 leagues in 60+ countries are accelerating their success on the platform.
A newly created Customer Success Manager opportunity has just arisen to cover the LATAM region. In this exciting new role, you will be partnering with elite level football clubs supporting their transfer strategy through our unique platform.
**As our new Customer Success Manager here is what you'll be responsible for:
- Provide a great on-boarding experiences for new soccer clubs
- Build close relationships with our customers who are senior level decision makers.
- Drive usage on our platform and participation of your clients at events
- Go above and beyond to solve customer issues
- Optimise the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during every transfer window
- Responsible for the feedback loop from customers to our Product and Data teams
- Through your portfolio's network and relationships, you will provide lead generation to our sales team in your territories and elsewhere
- In partnership with the Finance team you will be responsible for your customers experience with payments and billing
- Manage your clients renewals, upgrades - It will be your responsibility to ensure your customers don't churn
**Who you are**:
- Ideally you have a strong Customer Success or Account management background in a subscription or membership business, or in sponsorship sales in a sports environment
- Highly organised and an excellent, confident communicator online, on the phone and in person
- Excellent customer-facing skills and full of energy and proactivity to drive engagement on the platform and success for our customers
- Ability to build close relationships with decision makers at senior level within football clubs
- Expert knowledge of the LATAM football landscape
- Hands-on experience with online events and the various technologies that bring efficiency and scale to the experience
- You're fluent in English (written & verbal).
- Full Drivers license
- Willing to travel at least 75% of the time

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