Housekeeping Manager

4 semanas atrás

São Paulo, Brasil Accor Hotels Tempo inteiro

Join us at Accor, where life pulses with passion

As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist .

Job Description

Responsible for the daily shift operations of Housekeeping. Directs and works with employees to ensure property guestrooms, public space, health club, wellness center and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
  • Effectively recruits, coaches, trains, onboards, motivates, communicates, recognizes, schedules, provides performance feedback and conducts performance correction if required.
  • Ensures compliance to all hotel policies, standards and procedures, diligently manages inventory controls, departmental budgets, efficient operation of the department, in total compliance to all safety programs.
  • Analyzes hotel occupancy/arrival/departure to maximize labour and productivity standards.
  • Implements and manages preventative maintenance/deep cleaning schedules.
  • Maintains accurate records for payroll administration and ensures timely submission on behalf of the department.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs).
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.
Qualifications
  • Education in Hotel or Hospitality Management is an asset.
  • Minimum 3 years previous experience in a similar capacity is preferred.
  • Excellent written and spoken English skills, additional language is an advantage.
  • Previous experience in management within the housekeeping division within a hotel brand is required.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
  • Motivational management style with a genuine interest in service excellence is required.
  • Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
  • Excellent organizational and time management skills.
Additional Information

Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies and the opportunity to earn qualifications while you work.
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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