Mgr-Housekeeping (Style Manager)

5 meses atrás

São Paulo, Brasil Marriott International Tempo inteiro

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Verifies all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

• Observes service behaviors of employees and provides feedback to individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand's service culture.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Housekeeping Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    At Grand Mercure Puka Park Resort, we are seeking a highly skilled and experienced Housekeeping Manager to lead our housekeeping team in maintaining the highest standards of cleanliness and presentation throughout our resort's guestrooms and public spaces.Key Responsibilities:Oversee guestroom and public area cleanliness to ensure top-notch guest...

  • Housekeeping Manager

    2 meses atrás

    São Paulo, Brasil Accor Hotels Tempo inteiro

    Grand Mercure Puka Park Resort boasts a majestic mountainside location at Pauanui Beach on the beautiful Coromandel Peninsula on New Zealand’s North Island. The secluded luxury lodge is set amidst 25 acres of New Zealand native bush, on Mt Pauanui. Only a couple of hours’ drive from Auckland, the resort features luxurious chalet accommodation in an...

  • Housekeeping Manager

    Há 1 mês

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryThe Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping staff, ensuring a safe and clean environment for guests, and promoting a culture of quality service and minimal expenses to maximize profits.Key ResponsibilitiesSupervise housekeeping employees and motivate the team through training, development,...

  • Housekeeping Operations Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Assistant Housekeeping Manager to join our team at Swissotel Sharm El Sheikh All-Inclusive Collection resort. As a key member of our housekeeping team, you will be responsible for directing and controlling all housekeeping activities to ensure the hotel's financial and guest expectation objectives...

  • Housekeeping Manager

    5 meses atrás

    Sao Paulo, Brasil Club Med Tempo inteiro

    **Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...

  • Housekeeping Operations Manager

    Há 1 mês

    São Paulo, São Paulo, Brasil Marriott International Tempo inteiro

    Job SummaryThe Housekeeping Operations Manager is responsible for overseeing the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry. This role directs and works with employees to ensure property guestrooms, public spaces, and employee areas are clean and well-maintained. The manager completes inspections and holds employees...

  • Assistant Housekeeping Manager

    4 semanas atrás

    São Paulo, Brasil Accor Hotels Tempo inteiro

    Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining...

  • Sr Mgr, Customer Solutions, Customer Solutions

    4 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Sr Mgr, Customer Solutions, Customer SolutionsAmazon Web Services (AWS) is seeking a Sr. Manager for the Customer Solutions Management team. Customer Solutions Managers or CSMs engage directly with customers and help them realize the strategic and economic benefits of cloud adoption. A CSM has a deep understanding of customer's strategic priorities and...

  • Housekeeping Department Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    We are looking for a skilled Housekeeping Manager to join our team at Accor Hotels. As a key member of our Housekeeping Department, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public areas.The ideal candidate will have a warm and caring personality, with previous housekeeping experience and the ability to naturally...

  • Housekeeping Attendant Position

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Housekeeping Attendant Job SummaryWe are seeking a detail-oriented and customer-focused Housekeeping Attendant to join our team at Fairmont Hotel Macdonald. As a Housekeeping Attendant, you will be responsible for ensuring that our guests' rooms are clean, comfortable, and meet our high standards.Key Responsibilities:Clean and maintain assigned guest rooms...

  • Supply Chain Capacity Sr Mgr, Supply Chain

    4 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    SUPPLY CHAIN CAPACITY SR MGR, SUPPLY CHAINDESCRIPTION Come build the future with us.We are looking for a motivated and experienced, customer-focused and results-oriented Supply Chain Capacity Sr Manager with Network Capacity Background to join the Supply Chain team in Brazil.This role is based in São Paulo Office.As a Capacity Sr Manager, you will work at...

  • Supply Chain Capacity Sr Mgr, Supply Chain

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    Supply Chain Capacity Sr Mgr, Supply ChainCome build the future with us. We are looking for a motivated and experienced, customer-focused and results-oriented Supply Chain Capacity Sr Manager with Network Capacity Background to join the Supply Chain team in Brazil.This role is based in São Paulo Office.As a Capacity Sr Manager, you will work at the...

  • Supply Chain Capacity Sr Mgr, Supply Chain

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    Supply Chain Capacity Sr Mgr, Supply ChainCome build the future with us. We are looking for a motivated and experienced, customer focused and results-oriented Supply Chain Capacity Sr Manager with Network Capacity Background to join Supply Chain team in Brazil.This role is based in São Paulo Office.As a Capacity Sr Manager, you will work at the interface...

  • Housekeeping Supervisor

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryAs a Housekeeping Supervisor at Accor Hotels, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our luxury hotel environment.This role requires a strong leader who can motivate and coach a team of housekeeping staff to deliver exceptional service and maintain the hotel's high standards.Key...

  • Senior Customer Solutions Mgr, Ags Brazil Csm

    3 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Senior Customer Solutions Mgr, AGS Brazil CSMAs an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible role, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the...

  • Senior Customer Solutions Mgr, Ags Brazil Csm

    4 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Senior Customer Solutions Mgr, AGS Brazil CSMAs an Amazon Web Services (AWS) Customer Solutions Manager, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible role, you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.You...

  • Housekeeping Executive

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Executive to join our team at Accor Hotels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.Key ResponsibilitiesInspect rooms assigned and take responsibility to ensure they are...

  • Housekeeping Manager

    4 semanas atrás

    São Paulo, Brasil Accor Hotels Tempo inteiro

    Join us at Accor, where life pulses with passion! As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...

  • Assistant Housekeeping Manager

    4 semanas atrás

    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionSwissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful...

  • Housekeeping Supervisor

    4 semanas atrás

    São Paulo, Brasil Accor Hotels Tempo inteiro

    Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...