CX Operations Analyst
4 semanas atrás
Job Title : CX Operations Analyst / Specialist Location : Remote Latin America Preferred Type of Contract : Full-Time Salary Range : Market Rates Language Requirements : English (Professional Proficiency) We are seeking a skilled CX Operations Analyst / Specialist with strong experience in HubSpot administration and post-sales process support to join our growing team at Compliancy Group. You will play a key role in enabling our Customer Success organization by optimizing workflows, managing order processes, and maintaining operational accuracy. Your work will directly impact team efficiency, client onboarding quality, and overall customer experience. Key Responsibilities Manage HubSpot for the post-sales team, including configuration, workflows, pipelines, data hygiene, and reporting dashboards. Maintain and optimize CX processes such as onboarding flows, renewal tracking, account health updates, and task automation. Process and manage customer orders, ensuring accuracy, timely updates, and seamless handoff between sales and customer success. Collaborate with CX leadership to implement new operational procedures, improve documentation, and support team enablement. Monitor system performance, troubleshoot issues, and coordinate enhancements with cross-functional teams. Produce recurring operational reports and insights to support decision-making and KPI tracking. Maintain standardized playbooks, internal resources, and SOPs to elevate CX team consistency and efficiency. Must-Have Qualifications 3-5 years of experience in CX operations, revenue operations, or customer success support roles. Hands-on experience managing HubSpot (required), including automation, pipelines, properties, task flows, and reporting. Strong understanding of post-sales and customer lifecycle processes. Excellent organizational skills with the ability to manage multiple workflows and priorities. Strong analytical skills and comfort working with data, metrics, and dashboards. Clear communication skills and ability to work cross-functionally with Customer Success, Sales, and Operations teams. Proactive problem‑solver comfortable in a fast‑paced, evolving environment. Preferred Qualifications Experience in SaaS or compliance‑focused organizations. Familiarity with order management workflows and subscription‑based models. Knowledge of additional CX or RevOps tools (e.g., Zendesk, Intercom, Gainsight, or similar). #J-18808-Ljbffr
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CX Operations Analyst
3 semanas atrás
São Paulo, Brasil Didi Tempo inteiroCX Operations Analyst Job Locations: BR-SP-Sao Paulo Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users...
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CX Strategy Analyst
3 semanas atrás
São Paulo, Brasil 99 Tempo inteiroCompany Overview DiDi Global Inc. is a leading mobility technology platform offering ride‑hailing, delivery, and financial services worldwide. Role Overview As CX Governance Analyst, you will partner with CX Senior Leadership and Global Governance to align strategy, drive key projects, and support execution improvements. Key Responsibilities Support OKR...
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CX Strategy Analyst
4 semanas atrás
São Paulo, Brasil 99 Tempo inteiroCompany OverviewDiDi Global Inc. is a leading mobility technology platform offering ride‑hailing, delivery, and financial services worldwide. Role OverviewAs CX Governance Analyst, you will partner with CX Senior Leadership and Global Governance to align strategy, drive key projects, and support execution improvements. Key ResponsibilitiesSupport OKR and...
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CX Product Operations Analyst
Há 3 dias
São Paulo, Brasil Didi Tempo inteiroCX Product Operations Analyst If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we...
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Senior Operations Analyst
2 semanas atrás
São Paulo, Brasil 99 Tempo inteiro99Food Senior Operations Analyst — 99 Join to apply for the 99Food Senior Operations Analyst role at 99 . About the Company We are 99, a global mobility platform that delivers food, travel, and digital payment services. From Brazil to more than 12 countries, we use technology to create new paths and bring value to users and communities worldwide. About the...
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CX Product Operations Analyst
2 semanas atrás
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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CX Product Operations Analyst
Há 4 dias
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiroCompany OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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CX Operations Manager
4 semanas atrás
São Paulo, Brasil Didi Tempo inteiroCX Operations Manager Job Locations: BR-SP-Sao Paulo ID: Category: Customer Experience Employee Class: Regular Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about...
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Sales Operations Analyst Latam
3 semanas atrás
São Paulo, Brasil Hays Tempo inteiroOportunidade em grande empresa de Mídia/Tecnologia. Temporário 6 meses: Sales Operations Analyst Latam Você irá atuar na área de Strategy & Operations. Atividades: Triagem de bilhetes Analisar os tickets contratos para definir prioridades e categorizá-los com base na urgência e complexidade. Categorizar os contratos ou atribuí-los para garantir o...
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CX Governance Analyst
2 semanas atrás
São Paulo, Brasil Didi Tempo inteiroCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
