Senior Technical Customer Success Manager

Senior Technical Customer Success Manager - Remote Brazil Join to apply for the Senior Technical Customer Success Manager - Remote Brazil role at Kong Inc. Senior Technical Customer Success Manager - Remote Brazil 1 day ago Be among the first 25 applicants Join to apply for the Senior Technical Customer Success Manager - Remote Brazil role at Kong Inc. Get AI-powered advice on this job and more exclusive features. Are you ready to power the World's connections?If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About The RoleYou will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers.This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age.Above all you’ll be acting as a stellar teammate for the rest of Kong. *****Please note this is a contract positionWhat You Will Be DoingCoaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies, taking that knowledge and applying it to real world usage Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The Successful Candidate WillHave a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills (Portuguese and English are required, and Spanish is preferred) Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS About KongKong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit or follow us on X @thekonginc.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Kong Inc. by 2x Sign in to set job alerts for “Customer Success Manager” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr