Customer Service

2 semanas atrás


São Paulo, Brasil ON.com Tempo inteiro
Welcome to Customer Service (aka Happiness Delivery)

We’re here to Wow – going above and beyond to deliver amazing experiences for our partners and fans. Surprise and delight: That’s the goal.

Little things make a difference – we’re always thinking of new ways to put smiles on faces with gestures that matter.

Welcome to Customer Service (aka Happiness Delivery)

We’ve developed a training program

called the ‘School of Wow’, emphasizing real human support and connecting with customers to create the best possible experience.

Replacing shoes that became service dog snacks

or battling holiday schedules to deliver competition-ready Track Pants on time – we go the extra mile.

We’re each other’s biggest fans:

we stay close as a team through weekly check-ins and check-outs, team shout outs and our annual global HD Convention.

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

Who makes up the Customer Service Team?

We wear a lot of hats in B2B: supporting our commercial partners, evaluating warranty and quality claims and arranging returns for unsold items.

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