Manager, End-user Engineering

4 semanas atrás

São José de Ribamar, Brasil OU Health Tempo inteiro

Overview

Manager, End-user Engineering role at OU Health. Provides technical and managerial leadership in the design, planning, operation, maintenance, and advanced troubleshooting of endpoint administration. Ensures alignment of infrastructure with strategic business requirements and participates in architecting the endpoint infrastructure and the development of guidelines, procedures, and standards. Stays abreast of technological developments to meet or exceed service levels with stakeholders and vendors. Administrative duties include resource management, budgeting, presenting team status, and vendor relations.

Essential Responsibilities
  • Lead the design and architecture of secure and scalable endpoint solutions for the entire enterprise
  • Provide leadership, coordination, and communication for projects involving systems solutions
  • Develop and maintain policies, architectures, frameworks, roadmaps, and standards that deliver IT goals, business priorities, and comply with technical and regulatory standards
  • Supervise Systems Engineering team to address day-to-day issues and develop and execute longer-term initiatives
  • Assess emerging industry trends; anticipate and develop strategic solutions
  • Participate in Architecture Review Board governance for project solutions
  • Mentor and manage team members technically and professionally to develop a mature team capable of meeting business requirements
Position Details

Position Title: Manager, End-user Engineering

Department: Information Systems

Job Description: The Mgr End User Engineering provides technical and managerial leadership in the design, planning, operation, maintenance, and advanced troubleshooting of endpoint administration. This position ensures continuity and alignment of the infrastructure with strategic business requirements and participates in architecting the endpoint infrastructure and in the development of guidelines, procedures, and standards. Administrative duties including resource management, budgeting, presenting team status, and vendor relations are essential duties.

Qualifications

Minimum Qualifications

Education: Bachelor\'s Degree required.

Experience: 5 or more years of experience in voice network engineering with at least 3 years of progressive leadership experience required.

Licensure/Certifications/Registrations Required: One of the following certifications required within 2 years of hire:

  • VMware Certified Professional - Desktop Management
  • MS-102: Microsoft 365 Administrator
  • Microsoft 365 Certified: Endpoint Administrator Associate

Knowledge, Skills and Abilities:

  • Ability to manage a team
  • Expert knowledge in developing technical documentation and architectural diagrams
  • Expert knowledge in scripting and automation tools for voice system management
  • Excellent leadership, organizational, and project management skills
  • Excellent analytical, problem-solving, and decision-making abilities
  • Familiarity with SD-WAN and other advanced networking technologies
  • Expert knowledge of ITIL processes and enterprise architecture frameworks
  • Effective and professional communication and interpersonal skills
Benefits and Equal Opportunity

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Hospitals and Health Care
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