Director, Customer Partner

Overview

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the expertise of revenue cycle professionals with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration.

We are seeking a highly experienced and knowledgeable Director, Customer Partner to join our team. The ideal candidate will possess extensive expertise in client liaison and managing the full end-to-end (E2E) revenue cycle. This role is critical in ensuring the efficiency and effectiveness of our revenue cycle processes and contributes to the overall financial health and success of the organization. As our Director of Customer Partner, you will be responsible for leading and developing strategic partnerships with key customers. Every day, you will develop and execute strategic plans to enhance customer relationships and drive business growth. To thrive, you must work with a forward-thinking team that values creativity and innovation.

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Lead negotiations and manage contracts with key customers.
• Analyze market trends and customer feedback to identify opportunities for innovation and improvement.
• Provide leadership and mentorship to the customer partner team.
• Monitor and report on the performance of customer partnerships, ensuring alignment with business objectives.
• Foster a culture of excellence and continuous improvement within the team.
• Stay abreast of industry trends and regulatory changes to ensure compliance and best practices.
• Drive process improvements using technology and automation.
• Develop and manage the department budget, ensuring efficient allocation of resources.

• Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership (Manager or above).
• Experience with E2E operations (patient access, coding, and AR).
• Proven leadership experience, with the ability to lead large teams and manage department budgets.
• Strong and broad understanding of Revenue Cycle Operations within a hospital setting.
• Strategic vision and operational excellence across end-to-end solutions.
• Experience working with outsourced partners or vendors for back-office functions.
• Analytical Skills
• Communication Skills
• Project Management
• Critical Thinking
• Client Focused
• Change Management

For this US-based position, the base pay range is $112,718.72 - $187,269.24 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 20.00%.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.

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