IT Help Desk

Position Summary:
- Shall be proficient in IP communications and packet analysis.
- Shall have detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+).
- Shall have detailed knowledge of layer 3 technologies, such as HSRP, EIGRP, and BGP.
- Shall have detailed knowledge of layer 2 technologies, such as Rapid Spanning-Tree.
- Shall have detailed knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation.
- Shall have detailed knowledge of Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.
- Shall have detailed knowledge of access control lists and security practices.
- Shall have knowledge and familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS based switches within the 6500, 4500, and 3750 families.
- Shall have network troubleshooting skills and knowledge of networks.
- Shall have technical documentation skills.
- Shall have communication and interpersonal skills.
Essential Duties and Responsibilities:
- Duties include, but not limited to:
- Manage and maintain the WAN/LAN
- Provide support in the deployment and configuration of comprehensive routing and switching network
- Monitor the network issues and outages in accordance to directives and guidelines escalating them based on severity
- Troubleshoot, implement, and provide configuration of network hardware and Monitor and maintain network devices and troubleshoot and identify source problems/issues.
- Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
- Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.
- Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices ("All-in
- Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi.
- Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving.
- Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble
- Ticket system.
- Updating, maintaining, and validating known error.
- Accountability for administration of Remedy Action Request System.
- Development, publishing and maintenance of statistical, management and custom support information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as Access.
**Requirements**:
**Knowledge and Skills**
- Must have Security+ and Network+ certifications.
- Must have CCNP certification.
- Must be a U.S. citizen able to obtain and maintain a DoD security clearance.
**Education**
- The minimum level of education required is: High school diploma
**Desired Requirements**
- 6 years experience in an operational military environment.
**Other Qualifications**
- Ability to deploy OCONUS for extended periods of time.
Company Policy:
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._
- Click below for the "EEO is The Law" and "Pay Transparency Nondiscrimination" supplement posters._-
- MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans' Readjustment Assistance Act of 1974, and certain state and/or local laws._- or call ._

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