Service Desk Engineer
Há 2 dias
Service Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions. We operate from Silicon Valley, serving Fortune 500 customers across more than 150 countries. Overview We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team. The ideal candidate will deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments. Fluency in English is required, with additional language skills as a plus. Key Responsibilities Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications. Log, track, and manage incidents and service requests across various platforms. Deliver professional, customer‑focused experience during all interactions. Translate technical issues into clear, user‑friendly language. Escalate unresolved issues appropriately and ensure timely follow‑up. Adhere to ITIL-aligned processes for incident, problem, and change management. Monitor and meet SLA requirements for all client requests. Identify opportunities to enhance service delivery and client satisfaction. Work closely with internal teams and vendors to resolve complex issues. Maintain accurate documentation of incidents, changes, and resolutions. Create and update knowledge base articles for recurring issues. Tools & Technology Office 365, Salesforce, Slack. User account administration and configuration. Staying current with emerging technologies and best practices. Qualifications & Skills Fluency in English and Spanish (written and verbal). 2+ years of experience in an MSP environment. Hands‑on experience with Salesforce or similar ticketing platforms. Strong troubleshooting and problem‑solving capabilities. Excellent interpersonal and communication skills. Core competencies: technical troubleshooting, customer service orientation, communication & documentation, time management, problem‑solving, process discipline, collaboration, attention to detail. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Equal Opportunity Employer Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic. Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Referrals increase your chances of interviewing at Sycomp by 2x. #J-18808-Ljbffr
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Service Desk Engineer
Há 9 horas
Franco da Rocha, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions.We operate from Silicon Valley, serving Fortune 500 customers across more than 150 countries.OverviewWe are looking for a motivated and skilled Service Desk Engineer to join our...
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Service Desk Engineer
Há 2 dias
Taboão da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompWe are looking for a motivated and skilled Service Desk Engineer to join our dynamic team at Sycomp.About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Our diverse team of consultants and engineers deliver on...
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Service Desk Engineer
Há 2 dias
Capão da Canoa, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Headquartered in the heart of Silicon Valley, California, Sycomp serves Fortune 500 customers and global partners in more than 150 countries.SummaryWe are looking for a...
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Service Desk Engineer
Há 4 dias
Taboão da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team at Sycomp. About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Our diverse team of consultants and engineers deliver...
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Service Desk Engineer
Há 9 horas
Itapecerica da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam)About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration...
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Service Desk Engineer
Há 4 dias
Capão da Canoa, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Headquartered in the heart of Silicon Valley, California, Sycomp serves Fortune 500 customers and global partners in more than 150 countries. Summary We are looking for a...
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Service Desk Engineer
Há 2 dias
Itapecerica da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state‑of‑the‑art...
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Full Stack Engineer
4 semanas atrás
Franco Da Rocha, Brasil AI Architechs Tempo inteiroWe are seeking a remote, full-time Senior AI Engineer with 5+ years of software and AI/ML engineering experience. Candidates must have a strong background in Python and either Golang, Node.Js, or Java expertise, with a strong desire to adopt Golang as the primary back-end technology. In this position, you will be at the heart of the client's product...
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Devops Engineer
1 semana atrás
Franco Da Rocha, Brasil Avenue Code Tempo inteiroAbout the OpportunityWe are looking for an experienced a DevOps Engineer to support the transition of a Retrieval-Augmented Generation (RAG) backend system from a Proof of Concept (PoC) to a scalable, production-ready platform. This role will focus on building, configuring, and deploying a serverless architecture leveraging AWS Bedrock, Lambda, API Gateway,...
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Full-Stack Go Engineer
3 semanas atrás
Franco da Rocha, Brasil Transcenda Tempo inteiroOwn your future: Our culture isn't something people join, it's something they build and shape. We believe that every person deserves to be heard and empowered. If you're on the fence about whether you're a fit, we say go for it. Let’s build something great together. As a Full-Stack Go Engineer, you will design, develop, and maintain scalable web...
