Service Desk Engineer
Há 4 dias
Service Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Headquartered in the heart of Silicon Valley, California, Sycomp serves Fortune 500 customers and global partners in more than 150 countries. Summary We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team. The role requires delivering exceptional technical support to clients and ensuring seamless operation of their IT environments. Key Responsibilities Technical Support : Provide first- and second-line support via email and remote tools; diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications; log, track, and manage incidents and service requests across various platforms. Client Interaction : Deliver a professional, customer‑focused experience during all interactions; translate technical issues into clear, user‑friendly language; escalate unresolved issues appropriately and ensure timely follow‑up. Service Management : Adhere to ITIL‑aligned processes for incident, problem, and change management; monitor and meet SLA requirements for all client requests; identify opportunities to enhance service delivery and client satisfaction. Collaboration & Documentation : Work closely with internal teams and vendors to resolve complex issues; maintain accurate documentation of incidents, changes, and resolutions; create and update knowledge base articles for recurring issues. Tools & Technology : Use and support applications such as Office 365, Salesforce, and Slack; administer user accounts, permissions, and configurations; stay current with emerging technologies and best practices. Qualifications & Skills Fluency in English and Spanish (written and verbal). 2+ years of experience in an MSP environment. Hands‑on experience with Salesforce or similar ticketing platforms. Strong troubleshooting and problem‑solving capabilities. Excellent interpersonal and communication skills. Core Competencies: technical troubleshooting, customer service orientation, communication & documentation, time management, problem‑solving, process discipline, collaboration, attention to detail. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic. Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department. #J-18808-Ljbffr
-
Service Desk Engineer
Há 2 dias
Capão da Canoa, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Headquartered in the heart of Silicon Valley, California, Sycomp serves Fortune 500 customers and global partners in more than 150 countries.SummaryWe are looking for a...
-
Service Desk Engineer
Há 2 dias
Taboão da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompWe are looking for a motivated and skilled Service Desk Engineer to join our dynamic team at Sycomp.About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Our diverse team of consultants and engineers deliver on...
-
Service Desk Engineer
Há 12 horas
Franco da Rocha, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions.We operate from Silicon Valley, serving Fortune 500 customers across more than 150 countries.OverviewWe are looking for a motivated and skilled Service Desk Engineer to join our...
-
Service Desk Engineer
Há 4 dias
Taboão da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team at Sycomp. About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Our diverse team of consultants and engineers deliver...
-
Service Desk Engineer
Há 12 horas
Itapecerica da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam)About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration...
-
Service Desk Engineer
Há 2 dias
Franco da Rocha, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions. We operate from Silicon Valley, serving Fortune 500 customers across more than 150 countries. Overview We are looking for a motivated and skilled Service Desk Engineer to join our...
-
Service Desk Engineer
Há 2 dias
Itapecerica da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state‑of‑the‑art...
-
Full Stack Engineer
1 semana atrás
Capão da Canoa, Brasil GeorgiaTEK Systems Inc. Tempo inteiroSenior Full Stack Engineer (Java + Node.js) Location: Brazil (Remote) Duration: Long Term Type: Contract/PJ Key Responsibilities Design, implement and maintain distributed backend services using Java and Node.js. Build and optimize message-driven architectures and data pipelines using Apache Kafka. Develop scalable, resilient APIs and backend...
-
Senior Full Stack Engineer
1 semana atrás
Capão da Canoa, Brasil GeorgiaTEK Systems Inc. Tempo inteiroJob Title: Senior Full Stack Engineer (Java + Node.js) Location: Remote – Brazil or Mexico About the Role We are seeking a highly skilled Senior Full Stack Engineer with strong expertise in Java-based distributed systems and stream-based processing. In this role, you will design, build, and operate backend services that support high-throughput...
-
Service Desk
Há 2 dias
Paraná da Campina, Brasil Tata Consultancy Services Tempo inteiroJoin one of the biggest IT Services companies in the world! Here you can transform your career!Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...
