Service Desk Engineer
Há 2 dias
Service Desk Engineer (Latam) – SycompWe are looking for a motivated and skilled Service Desk Engineer to join our dynamic team at Sycomp.About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Our diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships.Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries, helping its Fortune 500 customers and global partners realize a world without boundaries.Key ResponsibilitiesProvide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.Log, track, and manage incidents and service requests across various platforms.Deliver a professional, customer-focused experience during all interactions.Translate technical issues into clear, user-friendly language.Escalate unresolved issues appropriately and ensure timely follow-up.Adhere to ITIL-aligned processes for incident, problem, and change management.Monitor and meet SLA requirements for all client requests.Identify opportunities to enhance service delivery and client satisfaction.Work closely with internal teams and vendors to resolve complex issues.Maintain accurate documentation of incidents, changes, and resolutions.Create and update knowledge base articles for recurring issues.Tools & TechnologyUse and support applications such as Office 365, Salesforce, and Slack.Administer user accounts, permissions, and configurations.Stay current with emerging technologies and best practices.Qualifications & SkillsFluency in English and Spanish (written and verbal).2+ years of experience in an MSP environment.Hands-on experience with Salesforce or similar ticketing platforms.Strong troubleshooting and problem-solving capabilities.Excellent interpersonal and communication skills.Core CompetenciesTechnical troubleshootingCustomer service orientationCommunication & documentationTime managementProblem-solvingProcess disciplineCollaborationAttention to detailSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionInformation TechnologyEqual Opportunity EmployerSycomp is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed.If you need assistance or an accommodation in applying, please contact our Human Resources Department at ******.#J-*****-Ljbffr
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Service Desk Engineer
Há 4 dias
Taboão da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team at Sycomp. About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Our diverse team of consultants and engineers deliver...
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Service Desk Engineer
Há 9 horas
Itapecerica da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam)About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration...
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Service Desk Engineer
Há 2 dias
Itapecerica da Serra, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state‑of‑the‑art...
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Service Desk Engineer
Há 2 dias
Serra, Brasil Sycomp Tempo inteiroJoin to apply for the Service Desk Engineer (Latam) role at Sycomp.About the CompanySycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers delivers on the company's mission to tackle challenging global IT projects...
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Atendente de Help Desk
4 semanas atrás
Taboão da Serra, Brasil Ilha Service Informática Tempo inteiroVaga:Atendente de Help Desk – 1 Nível (Intermitente) Local:O profissional quando for acionado deverá atender a sede da PRODESP situada no endereço R. Agueda Gonçalves, 240-Jardim Pedro Goncalves, Taboão da Serra-SP e também poderá atender outras localidades de Taboão da Serra. Jornada:Segunda a sexta-feira, conforme escala, entre 06h e 22h...
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Atendente de Help Desk
3 semanas atrás
Taboão da Serra, Brasil Ilha Service Informática Tempo inteiroVaga:Atendente de Help Desk – 1 Nível (Intermitente) Local:O profissional quando for acionado deverá atender a sede da PRODESP situada no endereço R. Agueda Gonçalves, 240-Jardim Pedro Goncalves, Taboão da Serra-SP e também poderá atender outras localidades de Taboão da Serra. Jornada:Segunda a sexta-feira, conforme escala, entre 06h e 22h...
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Service Desk Engineer
Há 2 dias
Capão da Canoa, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Headquartered in the heart of Silicon Valley, California, Sycomp serves Fortune 500 customers and global partners in more than 150 countries.SummaryWe are looking for a...
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Service Desk Engineer
Há 9 horas
Franco da Rocha, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions.We operate from Silicon Valley, serving Fortune 500 customers across more than 150 countries.OverviewWe are looking for a motivated and skilled Service Desk Engineer to join our...
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Service Desk Engineer
Há 4 dias
Capão da Canoa, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Headquartered in the heart of Silicon Valley, California, Sycomp serves Fortune 500 customers and global partners in more than 150 countries. Summary We are looking for a...
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Service Desk Engineer
Há 2 dias
Franco da Rocha, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions. We operate from Silicon Valley, serving Fortune 500 customers across more than 150 countries. Overview We are looking for a motivated and skilled Service Desk Engineer to join our...
