IT Support Analyst

1 dia atrás


São Paulo, São Paulo, Brasil Digibee Tempo inteiro

Join to apply for the IT Support Analyst role at Digibee

Join to apply for the IT Support Analyst role at Digibee

About Digibee
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

About Digibee
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.
Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.
About the role
We are looking for a proactive and results-oriented IT Support Analyst (Mid-Level) who will be crucial for the continuity of our IT services. Your role will span from daily support and the management of IT assets (equipment and SaaS tools) to identifying recurring incidents and proposing solutions that optimize our processes. You will ensure a seamless experience for all employees, from onboarding to daily operations, and will serve as a vital link between first-level support and more complex escalations.
On a typical day, you will…

  • Resolve escalated incidents and requests: Act as a focal point for second-level IT support, troubleshooting complex hardware, software, network, and system issues, and ensuring operational continuity.
  • Manage user access and employee lifecycle: Administer credentials, permissions, and system access, as well as coordinate the complete onboarding and offboarding processes, efficiently utilizing SaaS tools, Identity Providers (IDP), and Mobile Device Management (MDM) solutions.
  • Administer SaaS applications and services: Be responsible for the configuration, maintenance, and support of various cloud-based Software as a Service (SaaS) tools used by the company, ensuring their proper functioning and integration.
  • Create and maintain technical documentation: Develop and update FAQs, operational procedures, and knowledge base articles to optimize support and empower users, ensuring standardization and information sharing.
  • Perform advanced troubleshooting: Demonstrate strong diagnostic and problem-solving (troubleshooting) skills, identifying root causes and implementing effective solutions for complex incidents.
  • Develop scripts for automation: Apply scripting skills to integrate systems, automate routine tasks, and optimize IT processes, thereby increasing operational efficiency.

What you'll need to bring
  • Academic Background: Completed technical cours bachelor's degree in Information Technology fields, such as Computer Networks, Information Systems, Computer Science, or related areas.
  • Operating Systems: Proven proficiency and experience in supporting Windows and macOS environments, including installation, configuration, and advanced troubleshooting.
  • SaaS and Access Management: Solid experience in supporting and administering various cloud-based SaaS (Software as a Service) tools, with a focus on user

  • It Support Analyst

    Há 14 horas


    São Paulo, São Paulo, Brasil Kore Tempo inteiro

    **Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs.We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst.The IT Support Analyst is responsible for providing end user support for hardware,...

  • It Support Analyst

    Há 13 horas


    São Paulo, São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the IT Support Analyst role at DigibeeJoin to apply for the IT Support Analyst role at DigibeeAbout DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt.Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor...

  • It Support Analyst

    Há 12 horas


    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    **IT Support Analyst****Who We Are****What You'll Do**As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.**Key Responsibilities**- Talking via audio/video-conferences with users and suppliers in the local language to understand the user's...

  • It Support Analyst

    Há 14 horas


    São Paulo, São Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role.As a **Service Desk Analyst, **your **Key Responsabilities** include:- Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other...

  • IT Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil WPP Tempo inteiro

    Join to apply for the IT Support Analyst role at WPP Join to apply for the IT Support Analyst role at WPP Get AI-powered advice on this job and more exclusive features. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a...

  • IT Support Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil WPP Tempo inteiro

    Join to apply for the IT Support Analyst role at WPPJoin to apply for the IT Support Analyst role at WPPGet AI-powered advice on this job and more exclusive features.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global...

  • IT Support

    3 semanas atrás


    São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

    Join to apply for the IT Support & Infrastructure Analyst role at CloudWalk, Inc.Continue with Google Continue with GoogleJoin to apply for the IT Support & Infrastructure Analyst role at CloudWalk, Inc.Get AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with...

  • IT Support

    1 semana atrás


    São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

    Join to apply for the IT Support & Infrastructure Analyst role at CloudWalk, Inc. Continue with Google Continue with Google Join to apply for the IT Support & Infrastructure Analyst role at CloudWalk, Inc. Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advicesContinue with Google Continue with Google Continue...

  • Support Analyst

    Há 15 horas


    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    **Support Analyst L3****Who We Are****What You'll Do**As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.**Key Responsibilities**- Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl, Python).- Incident...

  • IT Business Analyst

    1 dia atrás


    São Paulo, São Paulo, Brasil UBS Tempo inteiro

    Join to apply for the IT Business Analyst role at UBS Join to apply for the IT Business Analyst role at UBS Get AI-powered advice on this job and more exclusive features. Job Reference # BRJob Type Full TimeYour role Are you an experienced IT Business Analyst skilled in system and business processes analysis? Can you manage projects efficiently? Do you...