
Cloud Consulting Expert
4 semanas atrás
We are seeking a highly skilled Genesys Cloud Specialist to fill a critical role in our organization.
Key Responsibilities:
- Design and implement call flow architectures, scripts, data actions, and data tables using Genesys products.
- Integrate Genesys APIs with Salesforce, PCI PAL, and GenAI.
- Develop expertise in Genesys Cloud components, including Google CCAI chat bots and predictive engagement.
- Troubleshoot issues in Genesys infrastructure and ensure seamless integration with other systems.
- Maintain knowledge of Genesys products, SIP protocols, and ITIL principles.
Requirements:
- Advanced English language skills.
- Strong understanding of SIP protocols, Genesys framework, and architecture.
- Experience with reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
- Good troubleshooting experience in Genesys infrastructure.
- Proficiency in Genesys products, including design, implementation, and maintenance.
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