Customer Support Regional Specialist

Overview Customer Support Regional Specialist role at Munters . Munters FoodTech is seeking a talented and dedicated Customer Support Regional Specialist to join our team in Brazil. The Specialist is responsible for delivering exceptional customer service to clients within a designated region, responding to inquiries, resolving issues, and collaborating with other departments and HQ to ensure customer satisfaction. The role includes analyzing regional customer service trends, providing insights for improvement, and helping implement strategies to enhance the customer experience. Key Responsibilities Customer Interaction: Handle dealers and customer inquiries via Zendesk CRM as the main tool, and if needed via phone, email, and chat, promptly and professionally Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, and providing the best solution Follow up with customers to ensure issues are resolved and they are satisfied with the resolution Escalate unresolved issues to higher management or HQ department as needed Regional Focus Understand the unique needs and challenges of customers in the assigned region Adapt customer support strategies and communication styles to align with regional cultural and linguistic differences Monitor and report on regional customer service metrics and trends Work closely with regional sales, marketing, and technical teams to ensure a cohesive approach to customer service Collaborate with the global customer support team to share best practices and align on company-wide customer support standards Participate in cross-functional meetings to discuss dealers and customer feedback and improvement strategies Documentation and Reporting Maintain accurate records of customer interactions and issue resolutions in the company’s CRM system Generate regular reports on regional customer service activities, highlighting KPIs, challenges, and successes Provide feedback to management on potential improvements to products, services, or customer support processes Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support Identify opportunities to improve customer support processes and contribute to the development of new strategies and tools Participate in ongoing training and development programs to enhance customer service skills and regional expertise Start Date and Compensation Start date: ASAP. Compensation: Negotiable. Qualifications Bachelor’s degree in electricity, Electronics, computer science or related field, or equivalent experience 3+ years of experience in customer support, preferably in a regional role Excellent written and verbal communication skills Strong problem-solving abilities and attention to detail Familiarity with CRM software and customer service tools Ability to work independently and as part of a team Cultural sensitivity and experience working with diverse customer bases Proficiency in additional languages relevant to the region is a plus Preferred Skills and Conditions Experience in the farming industry, poultry or swine is a big advantage Knowledge of regional market trends and customer behavior Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Travel within the region may be required; flexible working hours may be necessary Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Manufacturing Industries Industrial Machinery Manufacturing and Agriculture, Construction, Mining Machinery Manufacturing Referrals increase your chances of interviewing at Munters. Get notified about new Customer Support Specialist jobs in Pato Branco, Paraná, Brazil. #J-18808-Ljbffr