Regional Service Team Leader

Há 6 dias

Pato Branco, Brasil Inobram Tempo inteiro

  • Pato Branco
  • Hybrid


Job Description

Munters FoodTech is seeking a highly motivated and experienced Regional Service Team Leader to join our dynamic organization. In this pivotal role, you will be responsible for overseeing the efficient and effective delivery of our services across a designated region, ensuring exceptional customer satisfaction.

As the Regional Service Team Leader, you will lead a team of dedicated service professionals, fostering a collaborative and customer-centric environment. You will be responsible for managing service operations, including scheduling, resource allocation, and performance monitoring, to ensure the timely and high-quality resolution of customer issues.

Effective communication, problem-solving, and decision-making skills are essential, as you will serve as the primary point of contact for both internal and external stakeholders. You will work closely with cross-functional teams to identify and implement process improvements, optimize resource utilization, and drive continuous service excellence.

Roles and Responsibilities:

  • Lead & Develop Team: Manage, guide, and train a small team of field service engineers, fostering collaboration and continuous skill development.
  • Cross-Border Coordination: Oversee customer support activities and ensure consistent service quality across multiple countries, adhering to regional and global standards.
  • Customer Service Excellence: Supervise the delivery of exceptional support, resolve escalated issues, and monitor interactions for quality and compliance.
  • Performance Management: Set goals, review team performance, provide feedback, and identify training needs to drive improvement.
  • Process Optimization: Continuously improve support processes for efficiency and customer satisfaction; share best practices with global teams.
  • Reporting & Analysis: Prepare and present performance reports, analyze key metrics (KPIs/SLAs), and identify trends and growth opportunities.
  • Resource & Stakeholder Management: Allocate resources, manage scheduling, liaise with local dealers, and ensure adequate coverage during peak times.
  • Compliance & Conflict Resolution: Ensure adherence to company policies and agriculture sector regulations; address and escalate team conflicts as needed.

Availability to travel 50 % is required.
Startdate: ASAP.
Compensation: Negotiable.


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