Team Leader Isd

4 semanas atrás


São Paulo, São Paulo, Brasil IT2YOU Tempo inteiro
Trabalho: Presencial (CENESP - SP)
Cargo: Team Leader ISD (1 vaga)
Idioma: Inglês Avançado
Horário de Trabalho: 09h as 18h
**Requirements**:
Principais Atividades / Desafios do Cargo: Team Leader ISD
Supervisão da equipe de atendimento ao cliente
Monitoramento de alertas nas ferramentas
Revisão do ciclo de vida dos tickets
Monitoramento das filas de atendimento no sistema de ligações, CHAT e tickets
Ponto focal para escalações do cliente
Revisões de tickets e processos
Criação de processos e rotinas para melhoria do projeto
Analise de SLA
Acompanhamento de KPIs
Garantir um canal de comunicação interno para equipe
Dividir as atividades entre os membros da equipe
Apoio no controle da folha de ponto
Reuniões com o cliente e apresentação de resultados e alinhamento
Espanhol será um diferencial
Feedbacks periódicos para os analistas de atedimentoal.
Hard Skills
ITIL
Sistemas Operacionais
Inglês
Software
Liderança
Certificações
ITIL
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