Techops Team Leader

Join Novibet as a
TechOps Team Leader (Technical Operations Team Leader)
at our Brazilian HQ in
São Paulo

Who We Are
Founded in 2010,
Novibet
is a leading GameTech company with a strong international presence.
We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand.
With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment.
Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
We are looking for a highly motivated
TechOps Team Leader
to lead a team of TechOps Analysts, ensuring the smooth operation of our platform and delivering exceptional technical support to our international operations.
What you will work on
Lead and mentor a team of TechOps Specialists, fostering a culture of collaboration, innovation, and excellence
Oversee the incident management process, ensuring timely resolution of escalated incidents and proactive monitoring to maintain service availability
Utilize your deep technical knowledge to support the team in troubleshooting complex issues, utilizing tools such as Prometheus, Grafana, ELK Stack (Kibana), and Octopus Deploy
Drive efficiency by refining IT operations procedures, enhancing incident management workflows, and building a comprehensive knowledge base
Work closely with development teams to address application defects, manage deployments, and ensure seamless integration of new features into production environments
Stay updated with industry best practices and technologies, encouraging the team to pursue certifications and training opportunities that align with business needs
What you bring
Bachelor's or Academy degree in Information Technology or related field
At lease 5 years of relevant experience in a similar role in production support environment
Prior experience in iGaming industry will be considered an asset
Strong background in IT operations, ideally within the iGaming industry, with expertise in incident management and ITIL best practices
Demonstrated leadership skills with a focus on team development and performance optimization
ITIL Foundation certification and Microsoft certifications are advantageous
Excellent interpersonal skills with the ability to communicate effectively across technical and non-technical teams
Willingness to work rotating shifts, including day and night shifts, to ensure 24/7 coverage and support
What we offer
We truly value our people at Novibet
Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey.
Here's how we make that happen:
Competitive Compensation: Attractive salary and bonus scheme
?Health insurance: Group health & medical insurance package
Top-Notch Equipment: All the tools you need for your role
Career Growth: Focused career development, performance management, and training opportunities
Transportation: Coverage of public transportation expenses
Nutrition: Meal Vouchers
Inclusive Environment: A welcoming, international, and multicultural team
Engaging Activities: Exciting events, sports, and team-building activities
Please submit your CV in English for our review.
We look forward to learning more about your qualifications
At Novibet we value diversity and are committed to an inclusive and equitable workplace.
All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
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