Techops Team Leader

Join Novibet as a **TechOps Team Leader (Technical Operations Team Leader)**at our Brazilian HQ in** São Paulo**
**Who We Are**
Founded in 2010, **Novibet** is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.
**Why Novibet**
At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.
**What We are looking for**
We are looking for a highly motivated **TechOps Team Leader** to lead a team of TechOps Analysts, ensuring the smooth operation of our platform and delivering exceptional technical support to our international operations.
**What you will work on**
- Lead and mentor a team of TechOps Specialists, fostering a culture of collaboration, innovation, and excellence
- Oversee the incident management process, ensuring timely resolution of escalated incidents and proactive monitoring to maintain service availability
- Utilize your deep technical knowledge to support the team in troubleshooting complex issues, utilizing tools such as Prometheus, Grafana, ELK Stack (Kibana), and Octopus Deploy
- Drive efficiency by refining IT operations procedures, enhancing incident management workflows, and building a comprehensive knowledge base
- Stay updated with industry best practices and technologies, encouraging the team to pursue certifications and training opportunities that align with business needs
**What you bring**
- Bachelor's or Academy degree in Information Technology or related field
- At lease 5 years of relevant experience in a similar role in production support environment
- Prior experience in iGaming industry will be considered an asset
- Strong background in IT operations, ideally within the iGaming industry, with expertise in incident management and ITIL best practices
- Demonstrated leadership skills with a focus on team development and performance optimization
- ITIL Foundation certification and Microsoft certifications are advantageous
- Excellent interpersonal skills with the ability to communicate effectively across technical and non-technical teams Willingness to work rotating shifts, including day and night shifts, to ensure 24/7 coverage and support
**What we offer**
We truly value our people at Novibet Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:
- Competitive Compensation: Attractive salary and bonus scheme ‍
- Health insurance: Group health & medical insurance package
- Top-Notch Equipment: All the tools you need for your role
- Career Growth: Focused career development, performance management, and training opportunities
- Transportation: Coverage of public transportation expenses
- Nutrition: Meal Vouchers
- Inclusive Environment: A welcoming, international, and multicultural team
- Engaging Activities: Exciting events, sports, and team-building activities
**Please submit your CV in English for our review. We look forward to learning more about your qualifications**
- At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin._

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