Service Delivery Analyst

Há 2 dias


brasil Logicalis Brasil Tempo inteiro

A Logicalis valoriza a diversidade, proporcionando oportunidades iguais para todos que se qualifiquem para suas posições, independente de gênero, raça, orientação sexual, deficiência ou qualquer outra característica.


Principais atividades:

  • Execução de projetos de baixa complexidade e relacionamento com o cliente;
  • Realizar o levantamento das expectativas e necessidades dos clientes considerando o escopo contratado, garantindo o correto processo de transição e startup de novos serviços e/ou contratos.
  • Apoiar na estratégia técnica dos projetos/operação, procedimentos técnico e controle para que seja executada conforme o planejado;
  • Administrar o atendimento efetivo do escopo contratado (Gestão de Indicadores, Book de métricas, gestão de crise, melhoria contínua etc.);
  • Administrar a entrega de múltiplos contratos de Serviços a clientes, suportando o Gerente de Operações e Clientes;
  • Fazer a gestão de fornecedores e parceiros dos contratos atrelados aos seus clientes;
  • Ser a interface entre o cliente e as demais áreas internas da empresa durante a vigência do contrato;
  • Realizar a gestão do SLA contratado a fim de garantir que a entrega seja realizada dentro do prazo;
  • Manter relacionamento com nosso time Comercial e de pré-vendas para apontar novas oportunidades identificadas no relacionamento com o cliente, bem como Gaps. de escopo fornecido.


Qualificações:

  • Ensino superior completo;
  • Desejável Inglês e espanhol intermediário;
  • Conhecimento em tecnologias dos fabricantes como Cisco, Fortinet, Dell\EMC, Microsoft, AWS, Azure.


Será considerado um diferencial:

Desejáveis Certificação ITIL e conhecimento da metodologia de Customer Success;

Conhecimentos em tecnologia (Redes de Computadores, Comunicações Unificadas, Wireless, Cloud e SOC).


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