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Service Delivery Analyst
2 meses atrás
A Logicalis valoriza a diversidade, proporcionando oportunidades iguais para todos que se qualifiquem para suas posições, independente de gênero, raça, orientação sexual, deficiência ou qualquer outra característica.
Principais atividades:
- Execução de projetos de baixa complexidade e relacionamento com o cliente;
- Realizar o levantamento das expectativas e necessidades dos clientes considerando o escopo contratado, garantindo o correto processo de transição e startup de novos serviços e/ou contratos.
- Apoiar na estratégia técnica dos projetos/operação, procedimentos técnico e controle para que seja executada conforme o planejado;
- Administrar o atendimento efetivo do escopo contratado (Gestão de Indicadores, Book de métricas, gestão de crise, melhoria contínua etc.);
- Administrar a entrega de múltiplos contratos de Serviços a clientes, suportando o Gerente de Operações e Clientes;
- Fazer a gestão de fornecedores e parceiros dos contratos atrelados aos seus clientes;
- Ser a interface entre o cliente e as demais áreas internas da empresa durante a vigência do contrato;
- Realizar a gestão do SLA contratado a fim de garantir que a entrega seja realizada dentro do prazo;
- Manter relacionamento com nosso time Comercial e de pré-vendas para apontar novas oportunidades identificadas no relacionamento com o cliente, bem como Gaps. de escopo fornecido.
Qualificações:
- Ensino superior completo;
- Desejável Inglês e espanhol intermediário;
- Conhecimento em tecnologias dos fabricantes como Cisco, Fortinet, Dell\EMC, Microsoft, AWS, Azure.
Será considerado um diferencial:
Desejáveis Certificação ITIL e conhecimento da metodologia de Customer Success;
Conhecimentos em tecnologia (Redes de Computadores, Comunicações Unificadas, Wireless, Cloud e SOC).
