IT Service Desk Specialist
3 semanas atrás
IT Service Desk Specialist
Are you passionate about providing exceptional customer service and resolving technical issues? We are seeking a skilled IT Service Desk Specialist to join our team.
Key Responsibilities:
- Ticket Management: Receive, prioritize, and manage service desk tickets using industry-leading tools.
- Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems. Provide guidance to users on problem-solving steps or escalate issues to higher support levels when necessary.
- User Support and Guidance: Offer direct support to users, assisting with system issues, access requests, password resets, and other general IT inquiries.
- Documentation: Maintain detailed documentation of issues and solutions.
- Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with established Service Level Agreements (SLAs).
To succeed in this role, you will need excellent communication skills, the ability to work in a fast-paced environment, and a strong passion for delivering high-quality customer service.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a dynamic environment.
- Fluency in Spanish is highly valued.
- Proficiency in Windows, O365, and ServiceNow is essential.
- Desirable skills include MS Office, Teams, and customer service.
Benefits:
- A comprehensive health insurance plan.
- A dental plan.
- Life insurance.
- Transportation vouchers.
- Meal/food voucher.
- Childcare assistance.
- Gym membership.
- Access to psychological assistance.
- Reimbursement of certifications.
- Online courses.
- International experience opportunities.
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