IT Support Professional

Há 16 horas

Londrina PR, Brasil beBeeCustomerSupport Tempo inteiro
Job Overview \

A career as a service desk analyst offers numerous opportunities to make a meaningful impact in an IT setting.

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Key Responsibilities \
  • \
  • Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow to provide efficient support to users. \
  • Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems to ensure seamless system operation. \
  • User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries to enhance user experience. \
  • Documentation: Maintain detailed documentation of issues, solutions to facilitate knowledge sharing and improvement. \
  • Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with SLAs to maintain high-quality service delivery. \
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Requirements \

The ideal candidate should possess advanced or fluent Spanish language skills, alongside customer service expertise and proficiency in laptop/desktop (Windows), O365, and ServiceNow.

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Desirable Skills \

MS Office, Teams, servicenow, and customer service are desirable skills for this role.

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What We Offer \
  • \
  • Health insurance \
  • Dental Plan \
  • Life insurance \
  • Transportation vouchers \
  • Meal/Food Voucher \
  • Childcare assistance \
  • Gympass \
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day) \
  • Partnership with SESC \
  • Reimbursement of Certifications \
  • Free TCS Learning Portal – Online courses and live training \
  • International experience opportunity \
  • Discount Partnership with Universities and Language Schools \
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire \
  • TCS Gems – Recognition for performance \
  • Xcelerate – Free Mentoring Career Platform \
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Application Guidelines \

Apply now to take the first step towards a rewarding career as a service desk analyst.

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