Global Support Analyst

Há 4 dias


Londrina, Brasil Segura Tempo inteiro

Join to apply for the Global Support Analyst role at Segura As Global Support Analyst , you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures. Want to be part of this transformation? So this position is for you Activities: Customer Call Handling; Answering Calls to Resellers (doubt, transfer of knowledge); Answering calls from internal areas (Commercial, Pre-sales, etc.); Customer Incident Service; Differentiated service to Prime Customers; Call Screening. Requirements: Experience in technical customer service; Experience with technology in general, especially with Infrastructure; Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security; Advanced English for daily use and customer support. Differential: Knowledge of PAM and IAM; Spanish language. Time: Daily 8-hour scale to be defined between 6:00 am and 10:00 pm. Availability to work on a 12x36 scale, daily or night (from 7 am to 7 pm). Benefits: Hiring Model: “CLT” Health Plan (No co-participation) - Sulamérica; Meal vouchers (R$ 1.100,00/month) - CAJU; Home office allowance (R$100.00/month); Wellhub; Birthday Day Off; English classes; Access to ALURA (technical and personal/professional development courses) Equipment needed to carry out the activities. Fully remote position. Seniority level Entry level Employment type Full-time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr



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