Customer Service Analyst
2 semanas atrás
**JEM Security is an american Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 3 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal. Like any growing company, JEM is full of opportunities for highly motivated people with the right attitude and a make-it-happen mindset, and we are looking for these people to join our team**We are looking for a Customer Service Analyst to:- Develop and implement initiatives to improve customer services.- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.- Evaluate and prioritize customer inquiries to better serve the customers.- Maintain history records and related problem documentations for future reference.- Provide support to our Sales team.- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.- Address customers in a professional and respectful manner.- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.- Maintain the internal and external customer databases.- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.- Maintain up-to-date knowledge on customer business areas.- Maintain broad knowledge about company’s products and services.**Requirements**:- Previous work experience.- Familiarity with customer service.- Good communication skills.**:- Fluent english.****Vaga PJ, modelo híbrido.**Tipo de vaga: Tempo integralSalário: R$3.000,00 - R$4.000,00 por mêsSchedule:- Turno de 8 horasPergunta(s) de seleção:- Você aceita trabalhar de maneira híbrida?Idioma:- fluent english (obrigatório)
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Customer Service Analyst
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Customer Services Analyst
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Customer Service Analyst
2 semanas atrás
Sao Paulo, Brasil JEM Security Tempo inteiro**JEM Security is an american Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 3 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal. Like any growing company, JEM is full of opportunities for highly motivated people with the right attitude and a make-it-happen...
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Customer Service Analyst 2
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Customer Service Analyst 2
Há 2 dias
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst
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Customer Service Analyst
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