Customer Service Analyst 2
1 semana atrás
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards - Conduct necessary analyses to address client needs - Communicate resolutions to clients - Develop and maintain client portfolio through regular calls and face to face interaction, as needed - Inform clients about problems (system failures, market issues) and provide regular resolution updates**Qualifications**: - Experience in customer service preferred - Experience in Corporate Banking services desirable - Computer proficiency - Consistently demonstrate clear and concise written and verbal communication - Proven investigative and analytical skills - Demonstrated ability to present concepts and influence change - Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results - Proven ability to work under limited supervision within a team environment **Education**: - Bachelor's degree/University degree or equivalent experience preferred, graduation ongoing or completed - English is mandatory, Spanish desirable - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
-
Customer Service Analyst
Há 7 dias
São Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Intermediate Analyst
2 semanas atrás
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Intermediate Analyst
2 semanas atrás
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
-
Customer Service Analyst 1
2 semanas atrás
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Senior Customer Services Operations Analyst
2 semanas atrás
Sao Paulo, Brasil Worldline Tempo inteiro**Our company** At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are a highly-skilled Senior Customer Service Operations Analyst, then get ready to join our company! We have a hardworking and...
-
Senior Customer Services Operations Analyst
2 semanas atrás
Sao Paulo, Brasil Worldline Tempo inteiro**Our company**At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are a highly-skilled Senior Customer Service Operations Analyst, then get ready to join our company! We have a hardworking and dedicated...
-
Customer Service Mid Level Analyst
2 semanas atrás
São Paulo, Brasil AZ Car Rental Tempo inteiroAbout the job Customer Service Mid Level Analyst Founded in 2017, AZ Car Rental has made a name for itself in the vehicle rental market in the United States, particularly in the tourist cities of Florida: Orlando, Miami, and Tampa. Our reputation is built on innovation and the use of cutting‑edge technology to provide an unparalleled experience to our...
-
Customer Services Analyst
1 semana atrás
São Paulo, Brasil TLC Worldwide Tempo inteiroCustomer Services Analyst WE ARE HIRING A CUSTOMER SERVICES ANALYST Ever opened a new bank account and got a weekend away spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets. If so you’ve probably experienced a TLC Worldwide campaign — without even knowing itp> At TLC we help the world’s...
-
Analista de Customer Service
1 semana atrás
Sao Paulo, Brasil JEM Security Tempo inteiro**Já pensou em trabalhar para uma empresa internacional em crescimento contínuo, que pode proporcionar a você grandes oportunidades de crescimento? JEM Security é uma startup americana fundada por dois brasileiros e está procurando por um novo membro para integrar a equipe de Customer Service.**This person will work with our team established in Chácara...
-
Customer Service Representative
4 semanas atrás
São Paulo, Brasil Lite Tech Tempo inteiroWe're Hiring Customer Service Representative / Service Desk Analyst (German C1) - REMOTELite Tech (formerly Lite Organização Ltda) São Paulo – SP | REMOTE / Hybrid 3 Open PositionsAre you passionate about solving technical problems and supporting users around the world?Do you speak German (C1 – fluent)?If yes — we want to meet you Lite Tech is...
