Manager, NSS Program Manager, Latam 3P SX

3 semanas atrás


Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team We are looking for talented Program Manager for Amazon Marketplace to support on Seller Experience and Seller Performance areas. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

Key job responsibilities
As a Program Manager, you will be responsible to surface Trustbusters and drive solutions by building collaborative relationships with various business and program teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.
The key responsibilities for these roles include:
* Create mechanisms to coordinate a large group of local stakeholders to drive impactful project to completion
* Identify and analyze data on frequent basis to isolate issues, drive improvements with local and global teams, and prioritize competing program opportunities.
* Set up performance mechanisms and track performance.
* Conceptualize and drive program changes.
* Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit.
* Addressing barriers through problem solving and coordination with stakeholders.
* Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership.
* Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.
* Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
* Incorporate best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience.
* Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- Describe shortly you experience as a Program Manager

PREFERRED QUALIFICATIONS

- Describe your experience on gathering and review data to support decisions

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