Customer Returns Program Manager, Customer Returns Experience

3 semanas atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon.

Amazon is seeking a Customer Returns Program Manager who will lead Returns Experience programs in Brazil. This PM has to be comfortable interfacing with various functional teams, have a passion for data analysis, and process improvement. A successful candidate will be highly analytical, customer-focused and will have an ability to work independently under time constraints to meet deadlines. The Program manager will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities
- Build and improve recurrent mechanisms to track results of Returns Experience programs;
- Identify opportunities to improve processes based on data;
- Work with stakeholders to guarantee end-to-end perspective of customer returns journey;
Implement programmatic changes to drive better experience, not limited to tech investments;

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Solid program or project management experience.

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  • Program Manager

    Há 3 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide...

  • Sr. Program Manager, Brazil Customer Experience, Americas Customer Experience

    1 semana atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Sr. Program Manager, Americas Customer Experience, is a core member of Amazon's...

  • Delivery Experience Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Want to build an even better customer experience with us here at Amazon?Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...

  • Delivery Experience Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Want to build an even better customer experience with us here at Amazon?Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...

  • Customer Success Manager

    3 semanas atrás

    Brás Raytheon Technologies Tempo inteiro

    Unspecified Responsibilities and Requirements : Customer relationship management, success leadership, customer strategy and growth; IT Service Management; Bachelor's Degree in Business, Computer Science or related field;And 2+ years customer success, solution delivery, practice management, customer-facing consulting or System Administration;...

  • CSM - External Affirmative for PwD, Customer Solutions

    3 semanas atrás

    Brás Amazon AWS Services Brazil Ltd Tempo inteiro

    As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our...

  • Sr. Product Manager, Amazon Payment Products

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.________________________________________The product manager will directly be sponsor for developing and evolving installments...

  • Program Manager- Marketplace fulfillment programs

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Program Manager- Marketplace fulfillment programs

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Global Customer Campaigns Coordinator

    1 semana atrás

    Brás Amazon AWS Services Brazil Ltd Tempo inteiro

    The AWS Global Customer References team is looking for a Global Customer Campaigns Coordinator to play a vital role in producing our customer content in line with the priority campaigns. They will act as a content coordinator developing and curating content that is relevant, impactful and fully aligned with the global field marketing and global field sales...

  • Brand Owner Program Manager, Amazon

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon.com.br strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com.br continues to grow and evolve as a world-class e-commerce platform. The Brand Owner (BO) Program Manager will...

  • Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Program Manager Storage Compliance, Dangerous Goods

    Há 5 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    LATAM Operations Compliance is looking for Program Managers to plan and execute Storage Compliance projects and maintain operational performance in Brazil.The Storage Compliance (StC) Program Manager will ensure products in our supply chain will meet applicable warehousing regulatory requirements (at local, regional and global level), strategize with...

  • Dangerous Goods Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon’s Dangerous Goods team is looking for Program Managers to plan and execute dangerous goods compliance projects and maintain operational performance in Brazil.The Dangerous Goods (DG) Program Manager will ensure DG products meet applicable local and global regulatory requirements, strategize with internal stakeholders to support business expansion,...

  • Gerente de Soluções para Clientes, vaga afirmativa para Mulheres, Customer Solutions Manager FSI

    Há 6 dias

    Brás Amazon AWS Services Brazil Ltd Tempo inteiro

    PortugueseComo Gerente de soluções para clientes (CSM) da Amazon Web Services (AWS), você será responsável por ajudar a orientar os clientes da AWS em sua jornada de vários anos para a nuvem. Nesta função com grande exposição, você garantirá que todas as equipes da AWS estejam trabalhando juntas de forma eficaz e eficiente para entregar...

  • Gerente de Soluções para Clientes, vaga afirmativa para Mulheres, Customer Solutions Manager FSI

    Há 7 dias

    Brás Amazon AWS Services Brazil Ltd Tempo inteiro

    PortugueseComo Gerente de soluções para clientes (CSM) da Amazon Web Services (AWS), você será responsável por ajudar a orientar os clientes da AWS em sua jornada de vários anos para a nuvem. Nesta função com grande exposição, você garantirá que todas as equipes da AWS estejam trabalhando juntas de forma eficaz e eficiente para entregar...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...