Program Manager

4 semanas atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022. ge, we are conscientious that ‘Success and Scale Bring Broad Responsibility’. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

We are looking for talented a Program Manager for Amazon to support with FBA (Fulfillment by Amazon) Seller Fulfillment Experience. The Seller Fulfillment Experience PM will be the key link between the product and business teams in Brazil. As a Program Manager, you will be responsible for (1) capturing Sellers’ feedback from multiple sources, understanding pain points and opportunities, calculating impact/potential and classifying/prioritizing them. (2) Surfacing Trustbusters and creating business cases with proposed solutions (product and programmatic), building collaborative relationships with various stakeholders (Product, Sales, Operations, Transportation, Legal, etc). (3) Lead the Go-to-Market plans for all Product Launches, coordinating across stakeholders, building working backwards and timelines plans, addressing blockers and creating adoption strategy. The PM will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.

Key job responsibilities
The key responsibilities for these roles include:
- Identify gaps, pain points and opportunities in the existing processes, coordinating across multiple inputs sources
- Dive Deep on issues to differentiate isolated issues from structural ones
- Being creative to create solutions that address pain points/opportunities and improve Seller Experience
- Balance competing priorities, making the best use of our resources.
- Calculate impact/potential of ideas/pain points, making it tangible.
- Influence and support Product team (both Latam and global teams) on Roadmap prioritization
- Suggest/create programmatic solutions and initiatives while creating business cases for Product team.
- Balawing short and long term solutions
- Leading GTM plans for multiple product feature, coordinating across stakeholders from different orgs and levels and leading by influence
- Organize the GTM working backwards plans, mapping all tasks and questions that need to be answered. Map risks and risk mitigation, adoption plan and guarantee launches’ success
- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
- Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.
- Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
- Incorporate benchmarking information from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
- Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

  • Program Manager- Marketplace fulfillment programs

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Program Manager, Marketplace, Self-service Recruitment Channel

    1 semana atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    We are looking for a talented Program Manager to join our Marketplace team. The Program Manager will be responsible for scaling our Selling Partner Recruitment channel through programmatic initiatives. The role also has a strong business component, with ownership of performance metrics from sellers that joined Amazon through the self-service recruitment...

  • Brand Owner Program Manager, Amazon

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon.com.br strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com.br continues to grow and evolve as a world-class e-commerce platform. The Brand Owner (BO) Program Manager will...

  • Program Manager Storage Compliance, Dangerous Goods

    1 semana atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    LATAM Operations Compliance is looking for Program Managers to plan and execute Storage Compliance projects and maintain operational performance in Brazil.The Storage Compliance (StC) Program Manager will ensure products in our supply chain will meet applicable warehousing regulatory requirements (at local, regional and global level), strategize with...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...

  • Program Manager Catalog/ Vaga para mulheres negras

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Para continuar encantando e superando as expectativas de nossos clientes, na Amazon levamos muito a sério a qualidade do nosso catálogo. É aí que você pode ajudar. A equipe de Programas de Catálogo é responsável por garantir que as informações do catálogo de produtos sejam confiáveis (completas, corretas e consistentes) para proporcionar uma...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Customer Returns Program Manager, Customer Returns Experience

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Dangerous Goods Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon’s Dangerous Goods team is looking for Program Managers to plan and execute dangerous goods compliance projects and maintain operational performance in Brazil.The Dangerous Goods (DG) Program Manager will ensure DG products meet applicable local and global regulatory requirements, strategize with internal stakeholders to support business expansion,...

  • Program Manager

    Há 6 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide...

  • Supply Chain Program Manager | Priority position for women, Supply Chain Excellence

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Sr. Program Manager, Brazil Customer Experience, Americas Customer Experience

    2 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Sr. Program Manager, Americas Customer Experience, is a core member of Amazon's...

  • Program Management Intern, Student Programs

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. Program Management Interns receive training on implementation, maintenance and growth of a strategic program (e.g. Subscribe and Save, Deals, Family, Student, Smile, Fresh etc.). You will collaborate with different internal stakeholders to learn how to improve a program’s offering...

  • Program Manager

    1 dia atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented Program Manager for Amazon to work closely with Retail Vendor Recruitment (RVR) team to help our vendors accelerate their growth successfully at Amazon. The RVR team purpose is to connect with main brands in the...

  • Vendor Education Program Manager

    Há 2 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented Program Manager for Amazon to develop Vendor Education Program to help our vendors successfully launch and grow on Amazon. Our vision is to be the partner of choice for vendors in Brazil by providing seamless and...

  • Sr. Product Manager, Amazon Payment Products

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.________________________________________The product manager will directly be sponsor for developing and evolving installments...

  • Product Manager, AVS

    2 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    The BR Amazon Vendor Services team is looking for a Product Manager to own our AVS product roadmap and implementation, driving parity with WW AVS by obsessing over our vendors' satisfaction and enabling our internal teams to be more efficient.This role will be in close contact with WW AVS PM peers to identify AVS exclusive products that address our current...

  • Media Manager

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    We are looking for a passionate and experienced Media Manager to join our BR Associates Team, within BR Prime & Marketing organization. The Amazon Associates program is one of the most well-known and respected Affiliates programs worldwide and enables our partners (from content websites, social presences to large portals) to monetize their online traffic by...

  • Senior Retail Manager, Kitchen

    Há 2 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections,...