Delivery Experience Program Manager

3 semanas atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
Want to build an even better customer experience with us here at Amazon?

Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection and convenience - Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon

For this position, candidate will contribute building strategies and solutions to keep improving Amazon delivery experience to our customers. In a very challenging scenario, she/he will have to dive deep into analyses to come up with insights to define a long term view and high standard proposal to delight our customer when buying at Amazon.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity, complexity and challenge environment. A person who likes to dive deep into data to develop solutions and has strong relationship abilities to ensure that challenging plans are delivered on time. She / He will have excellent composure, written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional tech/business projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

Key job responsibilities
Main activities will be:
- Support and own the design and development of projects, working through all related dependencies with internal and external teams, mainly Retail, BI, 3P Programs, Operations, Transportation, Technology and Customer Services teams.
- Act as a connection between different teams to connect and converge different programs strategies to guarantee linearity on customer experience. Need to ensure activities are synced and information flowing.
- Keep leadership well communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
- Create and lead plans, end to end, ensuring all business and operations teams have their goals created and delivered on time.
- Ensure the team is focused on the highest value activities and business issues that would be critical path for providing the best customer experience.
- Regularly poll the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings.
- Support teams in BR needing help thinking through Operational problems (both business and technical).

About the team
This position is part of Customer Fulfillment Experience Team in Amazon BR. Our mission is to delight our customers every time she/he shops with us
ensuring a fast, affordable, comfortable and reliable delivery and returns experience.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  • Delivery Experience Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Want to build an even better customer experience with us here at Amazon?Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...

  • Sr. Program Manager, Brazil Customer Experience, Americas Customer Experience

    1 semana atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Sr. Program Manager, Americas Customer Experience, is a core member of Amazon's...

  • Program Manager

    Há 2 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide...

  • Program Manager, Marketplace, Self-service Recruitment Channel

    Há 4 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    We are looking for a talented Program Manager to join our Marketplace team. The Program Manager will be responsible for scaling our Selling Partner Recruitment channel through programmatic initiatives. The role also has a strong business component, with ownership of performance metrics from sellers that joined Amazon through the self-service recruitment...

  • Program Manager- Marketplace fulfillment programs

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Program Manager- Marketplace fulfillment programs

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Customer Returns Program Manager, Customer Returns Experience

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Brand Owner Program Manager, Amazon

    2 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon.com.br strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com.br continues to grow and evolve as a world-class e-commerce platform. The Brand Owner (BO) Program Manager will...

  • Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Sr. Product Manager, Amazon Payment Products

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.________________________________________The product manager will directly be sponsor for developing and evolving installments...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Program Manager Storage Compliance, Dangerous Goods

    Há 4 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    LATAM Operations Compliance is looking for Program Managers to plan and execute Storage Compliance projects and maintain operational performance in Brazil.The Storage Compliance (StC) Program Manager will ensure products in our supply chain will meet applicable warehousing regulatory requirements (at local, regional and global level), strategize with...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...

  • Supply Chain Program Manager | Priority position for women, Supply Chain Excellence

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Supply Chain Program Manager | Priority position for women, Supply Chain Excellence

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Dangerous Goods Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon’s Dangerous Goods team is looking for Program Managers to plan and execute dangerous goods compliance projects and maintain operational performance in Brazil.The Dangerous Goods (DG) Program Manager will ensure DG products meet applicable local and global regulatory requirements, strategize with internal stakeholders to support business expansion,...

  • Product Manager, AVS

    1 semana atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    The BR Amazon Vendor Services team is looking for a Product Manager to own our AVS product roadmap and implementation, driving parity with WW AVS by obsessing over our vendors' satisfaction and enabling our internal teams to be more efficient.This role will be in close contact with WW AVS PM peers to identify AVS exclusive products that address our current...