Technical Support Engineer
3 semanas atrás
Overview Technical Support Engineer (Remote - Latam). We are seeking a proactive and technically skilled Technical Support Engineer to join a fast-growing international e-commerce environment. You will serve as the frontline technical expert for customers, troubleshooting API integrations, resolving technical issues, and building internal tools to improve efficiency. You will collaborate with customer success, product, and engineering teams to enhance processes, identify recurring problems, and contribute to innovative solutions. This is a remote-friendly role for candidates located in Latin America. Accountabilities Serve as the primary technical point of contact for customer inquiries and integration challenges Troubleshoot API integration issues and provide timely resolutions throughout the customer lifecycle Build scripts, internal tools, and proofs of concept to automate repetitive tasks and improve workflow efficiency Document processes, best practices, and maintain internal knowledge bases using platforms like Notion Collaborate with engineering and product teams to identify trends, outline solutions, and implement improvements Become an expert on company services and develop a deep understanding of international shipping solutions Continuously seek opportunities to enhance the customer experience and support operational excellence Requirements 1-2+ years of experience in technical account management, technical support, API integration, or solutions engineering Proficient with SQL and relational databases Experience coding with JavaScript, Python, HTML/CSS, and using GitHub Strong knowledge of REST API services, JSON, and troubleshooting API errors Familiarity with Google Sheets and data manipulation Excellent communication skills, able to clearly convey technical concepts to diverse audiences Empathy, initiative, and accountability in supporting customers and teams Curious, self-driven, and willing to learn beyond daily responsibilities College degree in a technical field or equivalent hands-on experience Must be located in Latin America and comfortable with remote collaboration Benefits Competitive cash and equity packages 100% remote work environment Paid time off and 8 weeks paid parental leave Monthly virtual team events and biannual offsites Annual Work Smart Fund to support professional development and work setup Opportunity to collaborate with a diverse, global team spanning 20+ countries Engaging work culture that encourages ownership, creativity, and continuous learning Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Non-profit Organizations and Primary and Secondary Education #J-18808-Ljbffr
-
Technical Support Engineer
2 semanas atrás
São Bernardo do Campo, Brasil Laravel Tempo inteiroOverview At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. Customer Success & Support at Laravel Our Customer Success and Support team is dedicated to making every customer interaction a positive and empowering experience. They are driven...
-
Technical Support Engineer
2 semanas atrás
São Bernardo do Campo, Brasil Laravel Tempo inteiroAt Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work. We’re seeking experienced and empathetic Technical Support Engineers with...
-
Technical Support Engineer
3 semanas atrás
São Paulo, Brasil Certisign Tempo inteiroDescrição da vagaSomos uma empresa de tecnologia que, por meio de plataformas de identificação, certificados e assinaturas, oferece uma experiência digital altamente confiável e descomplicada, promovendo o crescimento de negócios e ampliando conexões.Estamos em busca de um(a) Technical Support Engineer que será responsável por atender e resolver...
-
Technical Support Engineer
2 semanas atrás
São Paulo, Brasil Certisign Tempo inteiroDescrição da vaga Somos uma empresa de tecnologia que, por meio de plataformas de identificação, certificados e assinaturas, oferece uma experiência digital altamente confiável e descomplicada, promovendo o crescimento de negócios e ampliando conexões. Estamos em busca de um(a) Technical Support Engineer que será responsável por atender e resolver...
-
Technical Support Engineer
2 semanas atrás
São Paulo, Brasil Sas Tempo inteiroTechnical Support Engineer Job Locations BR-São Paulo | MX-Mexico City Requisition ID ******** Job Category Technical Support Travel Requirements None Technical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, BrazilWe're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into...
-
Technical Support Engineer
2 semanas atrás
São Paulo, Brasil Simetrik Tempo inteiroJoin to apply for the Technical Support Engineer role at Simetrik As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an...
-
Technical Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Trustonic Tempo inteiro R$60.000 - R$80.000 por anoCompany DescriptionWho we are...At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves on...
-
Senior Technical Support Engineer
2 semanas atrás
São Paulo, Brasil Kaspersky Tempo inteiroDirect message the job poster from Kaspersky Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of...
-
Technical Support Engineer Compliance
Há 15 horas
São Paulo, Brasil Microsoft Tempo inteiroJoin to apply for the Technical Support Engineer Compliance role at Microsoft With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited...
-
Technical Support Engineer Compliance
Há 15 horas
São Paulo, Brasil Microsoft Corporation Tempo inteiroWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution,...
