Product Quality Engineer

Product Quality Engineer Job Description General Motors South America is seeking a Product Quality Engineer to ensure customer satisfaction across the GEM family of products. Hybrid Required to work on site 3 times a week. The position is categorized as hybrid and may involve up to 25% travel. Product Development Quality Propose, develop and execute quality initiatives that will ensure customer satisfaction of GEM family. Execute the Global Program Quality Plan Process (GPQP), including program reviews, product and competitor assessment, quality audits and rides. Work in synergy with key stakeholders, like Service, Quality Plant, ME, Product Engineering, etc. Plan, implement, and execute the quality fleet evaluation process (CTF). Participate and support Launch Team activities to ensure program quality business plans, metrics, and program quality readiness deliverables are being addressed. Lead and provide quality input to the design change process based on the review cadence, including customer requirements, lessons learned, Warranty, Voice of the Customer, and vehicle audits. Support Launch Excellence initiatives. Current Product Improvement Process (CPIP) Track vehicle quality performance (Warranty, Compass, QFS, QAS, Consumer Report, Reliability & Durability, Buybacks, NPS, W&P etc). Closely monitor vehicle source metrics (Warranty, Compass, Buybacks, etc) to identify emerging issues that can impact sales region. Work proactively to address at yard any identified emerging issues. Conduct technical Data Analysis & Reporting. Develop, drive, and track actions to improve Warranty, Compass and Customer Experience. Look for process improvement opportunities and work to implement them. Support initiatives to improve Customer Experience. What you will do (responsibilities) Voice of Quality to regional and global program execution teams (PET) and lead continuous improvement process of these products (CPIP). Assess and ensure that all quality targets and program deliverables are being met and driving customer satisfaction. Escalate to leadership when assistance is needed. Support global launch processes as per the Global Vehicle Development Process (GVDP). Digital Transformation & AI Integration: Champion initiatives that leverage AI, analytics, and digital tools to enhance plant efficiency, real‑time quality monitoring, and data‑driven decision‑making. Support innovation projects as required to support Strategic initiatives. Location São Caetano do Sul/SP Your skills and abilities (required qualifications) Bachelor degree in Engineering (mandatory). Fluent in English/Portuguese (native). Knowledge of automotive industry. High level knowledge of product, market trends, quality, manufacturing, product development process. Experience in Product Engineering, Services, Manufacturing Engineering and/or Quality. Digital fluency is a plus. Mobility to travel if required. Availability to work in São Caetano do Sul/SP. What can you give a competitive edge Strong written, oral and presentation skills. Strong analytical skills. Working effectively with others from other functions, regions, and cultures. Administrative and organizational skills. Workload management. Strong problem‑solving capabilities with a proven ability to synthesize and manage information across diverse teams. Passion for learning and sharing digital tools such as Power BI, Power Apps, and AI technologies to support and sustain the Quality of the Future vision. Additional Requirements GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. 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