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L2 - Production Support Engineer

5 meses atrás

São Paulo, Brasil Everest Technologies, Inc Tempo inteiro

**Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.***


** Please share a copy of your resume in English**


The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal candidate will have a development background and be knowledgeable in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus.

The L2 engineer will work closely with the Level 1 team to troubleshoot and resolve issues, as well as work with developers to identify root causes and create fixes and improvements.

Responsibilities:

  • Provide technical support for complex issues that cannot be resolved by the Level 1 team
  • Collaborate with Level 1 team to troubleshoot and resolve issues
  • Work with developers to identify root causes and create fixes and improvements
  • Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
  • Ensure timely and effective resolution of issues to meet 24x7 service level agreements
  • Participate in on-call rotation as required

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum of 3 years of experience in a support or development role
  • Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
  • Experience with root cause analysis and troubleshooting complex issues
  • Strong communication and collaboration skills
  • Ability to work in a fast-paced, 24x7 environment


Note: Retail experience not required, GCP & BATCH Support required