Technical Support Engineer

3 meses atrás


São Paulo, Brasil Ebury Tempo inteiro

Ebury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

São Paulo Office - Hybrid: 4 days in the office, 1 day working from home

As a Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. 

São Paulo office - Work Pattern: 4 days in the office, 1 day from home 

You will: 

Want to be part of a close collaborative team. Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built. Verify and document bugs for tracking and escalation. Incident management, including managing communication with stakeholders and coordinating with development teams. Be an expert in Ebury’s products. Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects. Work with trusted vendors to solve service events. Collaborate with other software development engineers on process enhancements and code reviews.

Your Background 

Experience providing L2/L3 support in a tech-driven business.  Excellent communication skills in English.  Have proficient problem-solving skills and strong technical troubleshooting skills. Software development experience with Python and Django.  Familiar with AWS Cloud and Linux administration. 

Valuable extra skills

Experience with Agile Methodologies and Continuous Integration.  Understand common frontend languages such as HTML, CSS, JavaScript, jQuery. Use tooling to manipulate data in PostgreSQL, MongoDB, ElasticSearch, Celery, Redis  Use Kibana, Grafana, Prometheus, Nagios, Sentry to identify service events  Knowledge of money flows in a fintech environment.  Salesforce Administration  Anything you think could be useful for us? Go for it 
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