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Application Support Analyst

3 meses atrás

Sao Paulo, Brasil Cognizant Tempo inteiro

Application Support Analyst (L2)

Apply your talent and skills to help leading companies improve everyday life.

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at or @cognizant.

What You’ll Do

As an Application Support Analyst, you will respond to and resolving customer issues in regard to smartphone or computer applications to banking software.

Key Responsibilities

  • Talking via audio/videoconferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution
  • Implementing palliative solutions to the problems identified.
  • Troubleshooting system environments.
  • Application tuning (including application performance diagnostics).
  • Creating scripts to make corrections to application databases.
  • Updating the system's knowledge base (troubleshooting, guides, service scripts).
  • Fulfilling service requests: querying/extracting data, generating reports and graphs.
  • Preventive monitoring of the production environment to ensure system stability (on demand).
  • Functional support for updating technological environments, helping from planning to execution of updates.
  • Installation and maintenance of software and patches.
  • Providing services within the SLA agreed in the contract with the client.

Preferred experience:

  • Experience with Level 2 support.
  • Good programming experience (based on OOPs - Object Oriented Programming Structure Language).
  • Unix/Linux knowledge.
  • Experience with relational databases (scripts).
  • Java, Python or .Net skills.
  • Understanding and experience of ITIL methodology.

Language: Advanced English.

CV: Please, attach your CV in English.

Work Model: Accept working in the hybrid model in São Paulo.

Why Cognizant?

  • A career in one of the largest and fastest growing IT services providers worldwide.
  • Ongoing support and funding with training and development plans.
  • A highly competitive benefits and salary package.
  • Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.